Let me direct you to the right support available so this gets addressed right away.
I recommend contacting our Support team to isolate this issue. They have the necessary tools to securely check your account and investigate the reason why you’re unable to import your Google Timeline files.
In the meantime, let’s manually add those trips to your QuickBooks Self-Employed (QBSE) account. Let me guide you how:
Go to the Miles menu.
Select Add trip.
Enter the distance in the Add milesfield and the Date.