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mistressnaamit
Level 1

Is anyone having problems with QB Self Employed not recognizing the Google Timeline files? I've tried to do this many times but QB just says it can't find any trips to import.

 
8 Comments 8
IamjuViel
QuickBooks Team

Is anyone having problems with QB Self Employed not recognizing the Google Timeline files? I've tried to do this many times but QB just says it can't find any trips to import.

Hello there, @mistressnaamit.

 

You'd want to make sure to enable the import work trips from Google option. I can guide you on how to do it.

  1. Go to the Gear icon.
  2. Select Labs.
  3. Locate the Import your work trips from Google option.
  4. Click the Try it out button.
  5. Follow the on-screen instruction on how you can bring your mileage data to QuickBooks. 

Once completed, you can try exporting your trips from your Google Timeline file and import it into QuickBooks Self-Employed. 

  1. Login to your Google account.
    • Keep this open in a separate browser tab.
  2. From a different browser tab, sign in to QuickBooks Self-Employed.
  3. Go to the Miles menu.
  4. Choose the Add trip ▼ dropdown.
  5. Select Import Google trips.
  6. Click the Google Takeout link.

You can follow step 2 in this article to complete the importing process: Import Google Timeline trips into QuickBooks Self-Employed.

 

Also, I've added these articles as an additional reference in managing your tracked mileage: 

You can always add a comment below if you have any other questions. I'm a post away to help. Wishing you a good one!

mistressnaamit
Level 1

Is anyone having problems with QB Self Employed not recognizing the Google Timeline files? I've tried to do this many times but QB just says it can't find any trips to import.

I have followed these steps many times over many months now and they do not work.

mistressnaamit
Level 1

Is anyone having problems with QB Self Employed not recognizing the Google Timeline files? I've tried to do this many times but QB just says it can't find any trips to import.

Just pulled a fresh copy of my timeline and QB import again gave the same error.
"Oops something's up

Sorry we could not find any trips"

I downloaded and inspected the JSON file and it doesn't even appear to follow the folder structure the QB site is looking for anymore.
JasroV
QuickBooks Team

Is anyone having problems with QB Self Employed not recognizing the Google Timeline files? I've tried to do this many times but QB just says it can't find any trips to import.

Thanks for the clarification and prompt reply, @mistressnaamit.

 

Let me direct you to the right support available so this gets addressed right away.

 

I recommend contacting our Support team to isolate this issue. They have the necessary tools to securely check your account and investigate the reason why you’re unable to import your Google Timeline files. 

 

In the meantime, let’s manually add those trips to your QuickBooks Self-Employed (QBSE) account. Let me guide you how:

 

  1. Go to the Miles menu.
  2. Select Add trip.
  3. Enter the distance in the Add miles field and the Date.
  4. Add a Trip purpose note.
  5. Then click Save.

You can also check this article for more details: Manually track mileage in QuickBooks Self-Employed.

 

I’m also adding these links that you can read for future reference in managing your mileage effectively: 

Once everything is settled, you’ll want to check this article for additional reference in: Importing Google Timeline trips into QBSE.

 

I’ll be around whenever you need assistance managing your trips in QBSE. Just leave a reply below and I sprint back into action.

bgoldman-plgb
Level 1

Is anyone having problems with QB Self Employed not recognizing the Google Timeline files? I've tried to do this many times but QB just says it can't find any trips to import.

Same issue here.  I thanking God for the solution to the issue in Jesus' name...Amen.  Peace, Love, and God Bless!!!!!!

JasroV
QuickBooks Team

Is anyone having problems with QB Self Employed not recognizing the Google Timeline files? I've tried to do this many times but QB just says it can't find any trips to import.

You're always welcome, @bgoldman-plgb.

 

I'm glad the solutions provided in this thread help you fix your issue.

 

In case you want to learn some tips and tricks in managing your account, visit our QuickBooks Support page. Here, you can read some of our articles for future guidance.

 

You're always welcome to get back to me whenever you need help managing your QuickBooks Self-Employed (QBSE). I'll be more than happy to work with you. Keep safe and God Bless!

bgoldman-plgb
Level 1

Is anyone having problems with QB Self Employed not recognizing the Google Timeline files? I've tried to do this many times but QB just says it can't find any trips to import.

JasroV - Thanks for responding but please understand I'm thanking God in expectation of a fix to the present unresolved issue where I receive a dialog box that says:  

Oops something's up
Sorry we could not find any trips.2021-05-16_16-34-26_DB Error.png

With God's awesome power I'm sure he'll make a way for you and your team to resolve this issue.  Thanks.  Peace, Love, and God Bless.

katherinejoyceO
QuickBooks Team

Is anyone having problems with QB Self Employed not recognizing the Google Timeline files? I've tried to do this many times but QB just says it can't find any trips to import.

Thanks for clarifying, @bgoldman-plgb. Let me help you get your mileage tracker working again.

 

There could be some updates on your mobile device that disable the QuickBooks Self-Employed app’s ability to track mileage. Another factor that may cause the mileage tracking not to work is:

 

  • If you have cleared the activity log on your phone, which results in closing all the applications you have opened.
  • Unconsciously turned off the “Auto-mileage tracking.”

 

To make sure that your trips are tracked regularly and accurately. I'd suggest you check your phone's settings first. Here are some pointers that can help in fixing your mileage tracker:

 

  • The internet connection is enabled on the mobile device.
  • The location services or GPS is enabled.
  • Auto-mileage tracking is enabled on the mobile application.
  • You are logged in to the correct QBSE account while tracking the trips.
  • The mobile app is updated to its latest release.

 

After checking these things, let’s log out and log back in to re-establish the connection.

 

I've got you an article with detailed troubleshooting steps when encountering problems with tracking miles: Fix mileage tracking issues in QBSE

 

Just in case, you can follow my peer's suggestions to manually track mileage in QBSE. 

 

Feel free to message again if you have additional questions about tracking your mileage. I'm here to lend a hand. 

 

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