cancel
Showing results for 
Search instead for 
Did you mean: 
cespenc
Level 1

Is anyone having trouble with the bank accounts and credit cards updating? Hasn't synced for me since 4/14/2020

 
3 Comments
Softener Salts
Level 1

Is anyone having trouble with the bank accounts and credit cards updating? Hasn't synced for me since 4/14/2020

Oh Yes!!!  and quickbooks dont seem to want to deal with it. We have emailed and tried calling, they send an email to say it has been resolved but it hasnt.  We are sick of calling them, we left our number for them to call us, ended up with a girl who could barely speak any english, stuck us on hold for ages without telling us why, then the line was that bad when she took us off of hold we had to hang up in the end....but guess what, she never called us back.  Appalling customer service. 

Softener Salts
Level 1

Is anyone having trouble with the bank accounts and credit cards updating? Hasn't synced for me since 4/14/2020

Oh Yes!!!  and Quick books do not seem to want to deal with it. We have emailed and tried calling, they send an email to say it has been resolved but it hasn't.  We are sick of calling them, we left our number for them to call us, ended up with a girl who could barely speak any English, stuck us on hold for ages without telling us why, then the line was that bad when she took us off of hold we had to hang up in the end....but guess what, she never called us back.  Appalling customer service. 

MirriamM
Moderator

Is anyone having trouble with the bank accounts and credit cards updating? Hasn't synced for me since 4/14/2020

Hello there @cespenc and @Softener Salts.

 

I appreciate you reaching out to our support, and I'm taking note of the feedback regarding your experience. Now that you’re in the Community, I’ll do everything in my power to help fix or resolve the issue you have.

 

To get started, can you please verify the name of the bank accounts and credit cards which are not updating? 

 

In the meantime, we can perform manual refresh into your bank account. Here’s what you’ll need to do:

  1. Hit Banking from the left menu.
  2. Click the Update button from the upper right hand.

Once done, kindly repeat the same steps for at least 3 times and another in the next 24 hours to allow the bank to regain its connection.

 

Moreover, I don’t want to leave you empty-handed, you'll want to visit our Community Help Articles hub in case you need some related articles in managing your account.

 

As always, you can get back to me if you have any additional questions. I'm here for you. Have a great day!

Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up

Need to get in touch?

Contact us