Is the connection with America First Credit Union down?

Hello there, @emcclure80.

I want to ensure this is taken care of, but first, may I know the error message you've received? Any information could help us determine the cause of the issue.

In the meantime, let’s perform a manual update to refresh the online banking connection. Let me guide you through the process.

1. Go to the Banking menu.
2. Click the Banking tab.
3. In the Bank and Credit Cards section, select America First Credit Union.
4.  Click on the Update button.
5. If prompted, input your Multi-Factor Authentication (MFA) credentials and select Continue update.

I'm also sharing these resources below to give you more insights on what to do if transactions are not updating and fixing banking errors in QBO:

• Fix bank errors in QuickBooks Online
• What to do if bank transactions won’t download or there's a bank error

Additionally, here are some articles that you can browse to help manage your online banking transactions and reconcile your bank accounts:

• Categorize and match online bank transactions
• Reconcile an account

Keep on posting here if you have any other questions about your bank. I'll respond as soon as we can. Have a great day.

@emcclure80 

Try opening your QBO account on any private/incognito browser.

I'm also experiencing the same issue, America First Credit Union is my primary business account and I can't use Quickbooks unless Im able to get these two to work. Any updates from Quickbooks?

Utilize the trial version of MT Online to isolate the issue. It is designed to import into any bank or credit card in QuickBooks Online, so there is no specific setting needed. If the same error persists, there is an ongoing problem at your bank or connection.

https://www.moneythumb.com/?ref=110

Thanks for joining in, @shilpalasvegas. 

I understand the need to get your bank connected to your QuickBooks account. Upon checking our records, there's an ongoing investigation for America First Credit Union being unable to connect.

At this point, I'd recommend contacting our Customer Care team so your account will be added to the list of affected users. You can provide this investigation case number INV-81287 for easy tracking. 

Once added, you'll gets update about its progress through email. Here's how to reach us:

1. Sign in to your QuickBooks Online company.
2. Click the Help (?) menu.
3. Click Search or select Contact Us and choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

For your reference, you may consider adding transactions manually to account registers in QuickBooks Online.

Feel free to visit again if you have additional concerns. I'll be right here to help with your banking concerns.

Thank you! I will contact America First tomorrow morning, thanks again

I would like to request Quickbooks to look into this please. I was just told by America First that there is no current issues and that everything should in fact work, I'm providing the conversation I had with them.

system: agent will be with you shortly
System: New party ('*******') has joined the session
them: Hello ******, How can I help you today?
me: Hello. Im trying to connect America First with Quickbooks but America First Credit Union is the only bank that is listed as "Unavailable", its been like that for at least a week and from what I understand in the forums probably longer. Can I know why America First has this disabled?
them: You are allowed to us America First with Quickbooks. Give me a moment to see if this is anything on our end or if you need to contact them.
me: thank you!
them: Okay, Everything on our end looks good. You will need to contact Quickbooks. If they send you back to us, Please ask them for a reference number then contact us back and we will send a claim
me: Ok Jenelle I will reach back out to them, I really appreciate the help!

I am also having a connection problem between QBO and my America first Credit Union accounts Jan 19 2023. Based on the last successful update in QBO, this problem has been going on for four days. I have tried manual updates which did not work. Then I tried to do a re-connect of the accounts, so I used the "disconnect account on save" button in the "Edit Account" dialog box, and the accounts did disconnect. But now when I try to reconnect, QBO has the message: "America First Credit Union is under maintenance Try again later."

This same issue happened to me a few months back if I remember correctly.