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usercastle
Level 1

Is there a problem with QuickBooks Online right now?

Most of my Contractors under Contractors under Payroll are gone and some items are not coming up how I just changed them. Seems like a glitch in the system right now.
2 Comments 2
LieraMarie_A
QuickBooks Team

Is there a problem with QuickBooks Online right now?

Hi there, @usercastle. It's my top priority to ensure everything is working seamlessly.

 

Can you clarify what items you're referring? As for your contractors, make sure you select All or Active on the Contractors page. If some of them are still missing, we can perform basic troubleshooting steps to identify any browser-related issues.

 

You may have accumulated too much historical data stored in your browser. It can usually result in issues like missing items or info. First, let's try accessing your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window in all supported browsers:

  • Chrome: Ctrl+Shift+N
  • Firefox: Ctrl+Shift+P
  • Safari: Command+Shift+N

 

Log in to your account and check your Contractors list. If you can see all of them, I'd recommend clearing your browser's cache. This way, you can access QuickBooks with a clean slate. You can also switch to a different supported browser to see if it has something to do with it.

 

Additionally, I'm adding these articles that will guide you on how to manage your contractors and track their payments:

 

Keep in touch with me here if you have additional concerns about tracking your contractors' payments, @usercastle. I'm always available to help.

LieraMarie_A
QuickBooks Team

Is there a problem with QuickBooks Online right now?

Hi, @usercastle,

 

Hope you're doing great. I wanted to see how everything is going after the troubleshooting. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I'd be happy to help you at anytime.

Looking forward to your reply. Have a pleasant day ahead!

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