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pollytgoddard
Level 1

It’s been a week since a client paid an invoice with a bank transfer. It’s still not showing in my bank account. What do I do to get my money?

 
3 Comments 3
RaymondJayO
Moderator

It’s been a week since a client paid an invoice with a bank transfer. It’s still not showing in my bank account. What do I do to get my money?

Thanks for posting in the Community, @pollytgoddard

 

I know the urgency of getting your customer payments via bank transfer (ACH). Rest assured that I'm here to route you to the right support in fixing this issue.

 

There is a lead time in processing payments in QuickBooks. The ACH payment deposits can take  2 - 7 business days. To learn more about this process, go through this article: Find Out When QuickBooks Payments Deposits Your Money. You'll also find more information about the lead time in processing payments for other QuickBooks products. 

 

Since it's beyond the lead time, I suggest contacting our Payments Support Team. They can double-check the status of your payment and confirm when it'll be deposited into your bank account. They are available from 6:00 am to 6:00 pm (Mondays to Fridays) and from 6:00 am to 3:00 pm (Saturdays) PST.  I'll guide you how. 

  1. Go to this link: https://quickbooks.intuit.com/learn-support/en-us/payments/contact-payments-support/00/376458. 
  2. Locate the QuickBooks Online with Payments & Merchant Service Center section. 
  3. Select either Chat with us or get their phone number to call them. 

 

Once you receive your payment, the invoice will automatically be marked as paid in the Status column from the Invoices menu. You can also edit, duplicate, print, delete, and export the invoice as PDF by clicking the View link from the Action column. The screenshot below serves as your visual reference. For more details, see the For you section through this article: What Happens When You Send An Invoice?

InvoicesMenuInQBSE.PNG

 

I'm just a comment away if you need anything else. Have a great rest of your day, @pollytgoddard

pollytgoddard
Level 1

It’s been a week since a client paid an invoice with a bank transfer. It’s still not showing in my bank account. What do I do to get my money?

Thank you. I finally got the payment in my bank account. This is the first time I’ve accepted a payment this way. Does it take longer for the first one and potentially less time for future payments?

AlcaeusF
Moderator

It’s been a week since a client paid an invoice with a bank transfer. It’s still not showing in my bank account. What do I do to get my money?

Allow me to chime in, @pollytgoddard.

 

Yes, that's correct. The process takes much longer the first time while your merchant account is being set up. Once complete, deposits to your account will be quicker.

 

For future reference, I'm also attaching the Find out when QuickBooks Payments deposits your money article. It contains important information that may help you in the future when accepting payments online.

 

Stay in touch whenever you have additional questions about QuickBooks. I’m here to make sure you’re taken care of. Have a great rest of the day.

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