There is a lot I like about QuickBooks, but I have lost trust in the company (Intuit) because of their heavy promotion of QuickBooks Checking and QuickBooks Money in the midst of chronic Green Dot Bank problems.
A company with integrity would get rid of Green Dot Bank and partner with an ethical company before launching a massive advertising campaign. Intuit did not do that.
This lack of integrity on Intuit's part is especially galling because these two products (QB Checking & QB Money) specifically target very small business owners: "QuickBooks Money is designed to help millions of solopreneurs get paid and manage their money end-to-end." Intuit accurately discerned solopreneurs need for a banking solution tailored to their unique situation. It feels exploitive to this solopreneur.
If you're new to the Green Dot Problem, search this forum and other sources like the reports below.
"More Green Dot Bank customers say they can't access their funds, causing financial distress"
https://www.nbcnews.com/business/personal-finance/green-dot-bank-cannot-access-funds-locked-out-of-a...
BETTER BUSINESS BUREAU: CURRENT ALERTS FOR THIS BUSINESS
Pattern of Complaint:
According to BBB files Green Dot Corporation has a pattern of complaints concerning service issues and customer service issues. Specifically, consumers allege that their accounts are being locked and therefore not being granted access to their account or funds for extended periods of time. Consumers allege receiving little to no customer service support. Consumers allege experiencing access issues to their direct deposited IRS payments. Consumers further allege having to send in proof of identity numerous times without resolution. Consumers further allege problems with gift cards and money cards being emptied prior to being registered or activated. Consumers allege extended wait times for receiving new banking cards in the mail and/or refunds. Consumers allege being on hold for up to 2 hours and then either receive varying messages from different support staff on the same unresolved issues or being hung up on and/or treated rudely by customer support staff. BBB contacted Green Dot Corporation on September 19, 2023 and as of October 13,2023 Green Dot Corporation has failed to respond to BBB regarding this pattern of complaints.
https://www.bbb.org/us/tx/austin/profile/prepaid-credit-cards/green-dot-corporation-0825-1000214343/...
Customer Reviews
1.05/5.0 stars (561 Customer Reviews)
https://www.bbb.org/us/tx/austin/profile/prepaid-credit-cards/green-dot-corporation-0825-1000214343
