My company has two owners who each have their own personal credit card (cc) accounts with Chase (they use them for business expenses) which they want to link to our business QBO along with the business checking account.
We used to have both cc's linked to QBO without any problem, then approx.12 months ago suddenly one owners card dropped off the bank feed and we can no longer have both owners cc's on the bank feed at the same time, I need to ask them to change over who's cc accounts are linked to the QBO app each month so that I can download transactions for each of their cc's monthly.
This is becoming more and more of an issue.
We have contacted QBO numerous times and they say it is an issue they are "looking into" and they are getting around to fixing this type of problem for many companies and we are in a queue (?!) or say that it is a Chase problem. Chase don't know anything about this and have said it may be because the cc's are personal and they should get business cc's. Has anyone else experienced this problem before? If so, have you fixed it? How?
Thanks for any help/advice.
