Mac Desktop 2023 spinning ball when renaming payee information

Run QB Desktop 2024. Did you encounter the same error message?

Hi there, nalacomm.

I have some troubleshooting steps that can assist you in resolving the performance issue with QuickBooks Desktop for Mac.

To get the best experience with QuickBooks Desktop for Mac, I recommend optimizing your server and workstations. For more detailed guidance on this matter, I suggest referring to this article: Manage your computers to fix QuickBooks Desktop performance issues.

Furthermore, it is highly recommended to create a backup of your company file. This will enable you to restore your data if any issues arise.

However, if the problem persists, this time, update QuickBooks Desktop and Database Server Manager on your host or server. Then, clean up your data to improve QuickBooks performance. To do this, see below details:

• Reduce your Database (DB) file fragments. Too many DB File Fragments will slow down your computer.
• Verify your company file weekly. See Resolve data damage on your company file.
• Transaction log files (TLG ) keep track of changes to the file since the last backup. Large TLG files can cause performance issues. Make a manual backup with full verification to reset the TLG.
• Zero lines slow down performance and if you run cash basis reports with inventory, your Cost of Goods Sold (COGS) could be wrong. Remove any detail lines with a zero price or quantity.
• Clear the queues of forms you want to print or email.
• Turn off search indexing in QuickBooks Desktop.

For future help, you may want to check this user guide to learn how to manage your customer and vendor transactions: QuickBooks Desktop Mac Plus User's Guide.

Feel free to reach out if you have any follow-up questions or other QuickBooks concerns. I'm here to help, nalacomm. Stay safe.

I'd hate to do any upgrade and the issue still not be fixed. But i'm open to it...if I can find where to get it. My option to upgrade is grayed-out in QB and it's not clear on the site how to upgrade alternatively.

I'd hate to do any upgrade and the issue still not be fixed. But i'm open to it...if I can find where to get it. My option to upgrade is grayed-out in QB and it's not clear on the site how to upgrade alternatively.

I'd hate to do any upgrade and the issue still not be fixed. But i'm open to it...if I can find where to get it. My option to upgrade is grayed-out in QB and it's not clear on the site how to upgrade alternatively.

That message was supposed to be for the previous comment. Intuit can barely even get the message board to work....this has to change.

Per my initial message, none of the "boiler-plate" recommendations you made work.

@nalacomm 

You don't have to upgrade to QBD 2024 at the moment. You just need to install the trial version of 2024 and open your file on it to isolate the problem.

Thanks. I was able to download the 2024 version. The problem still persists. 

Thanks for getting back to us, nalacomm. It's crucial to smoothly manage accounting in your QuickBooks Desktop (QBDT) for Mac. I'd like to chime in and offer further assistance as your issue persists.

I appreciate your effort in finding an alternative way to get the latest version of QBDT for Mac. Since you're still experiencing the same problem despite upgrading, let's work together to resolve it.

First, let's rebuild your company file data so we can fix errors or damage. Here's how:

1. Click File and choose Utilities.
2. Select Rebuild Data and tap OK.
3. Before rebuilding your company file, QuickBooks will prompt you to make a backup. Hit OK. If you don't want to have a backup, click Cancel.
4. Choose Backup Preferences and make necessary changes, then click OK.
5. Once the backup is done, select Show in Finder to locate it or tap OK if you're good to go.
6. When the rebuild is completed, hit OK.

To ensure your file has no errors or data damage, we can verify it using the verify tool. Please refer to the steps below:

1. Go to File and click Utilities.
2. Select Verify Data, then OK to close all windows.

I'll be a post away, nalacomm. Please don't hesitate to ask for help if you have follow-up questions with any of the steps above. I'm hoping you're able to move past the troubles and get back to business soon.

@nalacomm 

Run the Verify/Rebuild Data utility. Did you encounter any error message?

This is the error I received:

Multiple validation errors occurred.

Your file is damaged. Contact Support and ask them to repair it. If you need to repair it immediately, you can contact @Fiat Lux - ASIA and purchase their service. They wouldn't mind refunding your payment in full if they can't repair it.