Merchant Service Deposit Link not working

Thanks for reaching out to us, wsm614.

Yes, that's correct. We have an ongoing investigation about the Merchant Service Deposit isn't working properly. Since our engineers transitioning to switch the default browser from Internet Explorer to Google Chrome. Rest assured they never stop working until they fix it.

In the meantime, you can manually match and record payment deposits. I'll show you how.

Step 1: Turn off automatic matching:

1. Go to the Banking menu and select Record Merchant Service Deposits.
2. Select Change your deposit settings.
3. Turn off Auto match & record setting.
4. Hit Save.

Step 2: Manually match and record payments:

1. Go to the Banking menu and select Record Merchant Service Deposits.
2. Click the Add payments to record tab.
3. Select the small arrow icon ▼ next to the first deposit on the list.
4. Review the payments in QuickBooks.
5. Choose Add payments in the Action column to add payments to the bank deposit.
6. Compare the deposit total in QuickBooks with the deposit for that day on your bank statement.
7. When everything matches, select Save and close. 
8. Review each bank deposit on the list.
9. Once added all the payments in QuickBooks to a bank deposit, hit Record deposit.

Check out this article for more details: Automatically record QuickBooks Payments bank deposits in QuickBooks Desktop.

I'm also including this article about how to resolve problems when the downloaded or recorded payment can't be matched for future reference: Fixing Error in Merchant Deposits.

If you need further assistance with recording the Merchant Deposit, please let me know. I'll be here to help you.

I keep getting this error message:

We're sorry, but your session ended due to inactivity.

Hello Kelly563,

Recently, we opened an investigation into the error message you received. With that, I recommend reaching out to our phone support team so we can add your company details as one of the affected users.

Here's how:

1. Click the ? Help icon.
2. On the Assistant tab, enter Talk to a human.
3. You can use We're sorry, but your session ended due to inactivity as your keywords.
4. Select No.
5. You can choose how you want to get in touch with the team.

Moreover, you can check this article as your guide in handling deposits:  Automatically record QuickBooks Payments bank deposits in QuickBooks Desktop.

We appreciate your patience while we're working to resolve the issue the soonest.

Hello, I have the same "time out error"  as Kelly563 and your recommendation has not fixed it. What else could be done? Thank you

I appreciate you for joining this thread and for trying the troubleshooting steps, expressair1.

Our engineers recently created an investigation about the error message you both received. With that, I updated my previous response to ensure we're on the same page.

To make sure you're added as one of the affected users, I suggest contacting our phone support team. You can do so by following the steps I shared above.

Furthermore, feel free to visit this page whenever you have payment concerns: Payments.

Your patience is highly appreciated while we are investigating the root cause of the issue.

My link is not working at all. When I click on "Make Merchant Service Deposits" literally nothing happens. The other links under Banking seem to work fine.

What's the fix? I've tried uninstalling/reinstalling without success.

Hi there, @StayLinked AP.

I appreciate you for reinstalling and doing the steps my colleague provided above. Since you have already completed those steps, let's proceed to troubleshoot your Merchant Service account to refresh its connection with QuickBooks Desktop.

You can fix this by disconnecting and then reconnecting your Merchant Service account from QuickBooks Desktop, and I'm here to guide you on how.

Here's how:

1. Go to Edit and select Preferences.
2. Select the Payments menu.
3. Disconnect the Merchant Service account and follow the prompts or confirmations to complete the process.

After that, you can reconnect your Merchant Service to your QuickBooks Desktop and use the Make Merchant Service Deposits link again. However, you can contact our QuickBooks Payments support  if the link doesn't still work. This way, they can investigate this matter further.

Moreover, here's an article that can help you manage some tasks with your Merchant Service account: Access and manage your QuickBooks Payments account.

The Community is always open if you have further concerns about making Merchant Services deposits in QuickBooks Desktop. I'm here to ensure you can record your business within Intuit QuickBooks efficiently.