cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Level 2

Merchant Services deposits - reverse a dismissal

I dismissed a merchant services deposit that I should not have. There was a message saying I could reverse this in "settings" - but I can't find "settings" or how to fix this. Does anyone know the steps to undo this? I'm using QB Desktop Premier Edition 2019. Thanks!

Solved
Best answer 4 weeks ago

Best Answers
Highlighted
QuickBooks Team

Merchant Services deposits - reverse a dismissal

Hi @Jan907

 

Let’s try the steps below to locate that dismissed transaction.

  1. Go to the Banking menu and select Record Merchant Service Deposits.
  2. Select Change your deposit settings. (Lower left)
  3. Show dismissed payments from▼ drop-down.

 

If the name of the customer has changed and you can’t match it to the correct customer because of the change, then you’ll need to manually record the payment.

 

Let me know if you need help with that. I got you!

View solution in original post

4 Comments
Highlighted
QuickBooks Team

Merchant Services deposits - reverse a dismissal

Hey @Jan907

 

Thanks for asking your question in the QuickBooks Community!  I’d be delighted to help you reverse this. To record the deposit:

  1. Go to the Banking menu and select Make Deposits.
  2. Click Payments.
  3. Choose the payments you want to deposit for that day, then select OK.
  4. Save & Close.

You’re all set! Let me know if you have any other questions or need help with anything else. I’m around!

Highlighted
Level 2

Merchant Services deposits - reverse a dismissal

Thanks, Monica! The payment in question doesn't show up on the list when I click "payments" - but the most recent payment on the list is from six days ago, and I've made several merchant services deposits since then, so perhaps I just need to wait a few days?

 

But I just want to be absolutely clear on what I did: Several payments from clients who are on our automatic billing service showed up on the list today when I clicked on "Make Merchant Services Deposits". I dismissed one that I should not have, and received a message saying I could undo this under "settings". So - presumably in a few days I can follow the instructions you gave, that payment will still be listed, and I can 'receive' it at that time? Also, I need to be able to apply it to the correct customer account (changes in the ownership of the account are what led to this little fiasco). Will I be able to do that?

 

THANK YOU!

Highlighted
QuickBooks Team

Merchant Services deposits - reverse a dismissal

Hi @Jan907

 

Let’s try the steps below to locate that dismissed transaction.

  1. Go to the Banking menu and select Record Merchant Service Deposits.
  2. Select Change your deposit settings. (Lower left)
  3. Show dismissed payments from▼ drop-down.

 

If the name of the customer has changed and you can’t match it to the correct customer because of the change, then you’ll need to manually record the payment.

 

Let me know if you need help with that. I got you!

View solution in original post

Highlighted
Level 2

Merchant Services deposits - reverse a dismissal

That got me close enough and the problem is solved! Thank you so much!

Need to get in touch?

Contact us