Hello, rmpag.
Thank you for notifying us about this. I'm here to assist in resolving the issue you encountered with the sent invoices when using Merchant Services.
At present, we have not received any reports related to the error message you're getting. To isolate this, let's take some troubleshooting steps to help identify the issue. Begin by accessing the invoice link using a private browser (incognito). Occasionally, the browser accumulates cached page resources and cookies from frequent use, which can lead to unexpected behavior.
Here's how:
- Press Ctrl + Shift + N (Google Chrome).
- Ctrl + Shift + P (Firefox).
- Control + Option + P (Safari).
- Ctrl + Shift + P (Microsoft Edge).
If you're able to open the invoice, return to your default browser and perform a clear cache to refresh the system. However, if the issue persists, try using other supported browsers.
If you're still having the same error message, I recommend reaching out to our Merchant Support team. They possess specialized tools that can access your account in a secure environment and investigate the cause of this unusual behavior.
To get their most updated contact information, please refer to this article: Contact Payments Support.
I'm also adding this article to answer the most commonly asked questions about QuickBooks Payments for future reference: FAQs for QuickBooks Payments.
If you have more questions about QuickBooks Payments or anything else, let me know by leaving a comment, rmpag. I'm more than willing to assist. Take care.
