Migration from Intuit Online Payroll to QuickBooks

Hello there, @Artie C.

Here at Intuit, it's our priority to ensure a great customer service experience. We hope that in providing you with excellent support that you will feel so good about the product that you would want to recommend Quickbooks Online to a family or friend.

This isn't the kind of service I want you to experience when reaching out to us. We want to get you back in business so you can run direct deposits for employees again.

I'll take note of your feedback when reaching out to us so it properly addresses our management team. We want to resolve this immediately to get you back in business and run direct deposits for employees again.

Also, I'd like to let you know that aside from contacting the Phone Support Team, there are various avenues to get assistance with QuickBooks. We have the Online Chat that you can reach out. They can also review the case ID created and verified all the information you provided.

Once resolved, you can follow these articles on how to properly set up direct deposit in QuickBooks:

• Set up your company payroll for direct deposit
• Set up direct deposit for employees 

Also, you can visit our Resource Hub for QBO. It contains articles about managing your QBO company, income, expenses, banking, inventory, and running reports. 

Feel free to leave a comment below if you have other concerns. I'll be around whenever you need help.

This is your response to reach out to online chat? or that you will pass along to management?

online chat is how i first started, after being disconnected by online chat reps 2 times and the 3rd one not being able to help me i went to phone calls.. 

issue still not resolved. 

Yes, I've called Quickbooks 3 times this week and still no answers, no resolution, just a huge waste of time with non-informed customer service agents telling me how sorry they are.  First, my payroll went from $31 /mo in March to $146 / mo in Jul.  No one can tell me if I need to cancel Payroll Online Plus or Payroll Core.

Second, the April notice that payroll was changing was so vague, and the customer service group says that their management says they send notice out a year ahead of time so sorry but Quickbooks cannot help.  If you look at the April notice, my subscription Online Payroll Plus is not listed in the "If your current subcription is". "Your product will become" is not helpful if your current product is not listed.  The notice all says the change occurs Jun1.  Quickbooks went in my account without authrorization and started messing with the products in April, not June.  But the people I speak with are so sorry and are worthless.

I was forced to migrate from Intuit to QB on Aug 10th and since things have been a complete nightmare. Nothing has ben working because of one "simple issue"...the credit card on the account that pays my subscription (which has been in place the last 3+ yrs) is not updating on the Quickbooks end which means my account is locked and nothing is working. As a result my Federal and other withholding tax payments got delayed which means I am having to pay those hefty fines...whose responsible for that???

I have now spent over 3 hours on the phone (5 different Reps) and over 7-8 hours on chat (maybe 7+ reps) but no luck still. I will most probably move to a different online software like ADP or Gusto...left with no choice. Its just so frustrating!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!