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FucSlowBooks
Level 1

mobile checking deposit (unknown error try again)

mobile check deposit has not worked for over three months and checks are pulling up that can only be deposited into my quick checking as we endorsed them with my account number on back

1 Comment 1
KimberlyS
QuickBooks Team

mobile checking deposit (unknown error try again)

Hello there.

 

We value your experience when depositing your check with QuickBooks Checking. Your satisfaction is our top priority. I'll help you connect with the appropriate support to get all the necessary assistance.

 

There are specific criteria for depositing your business and personal checks, which affects its acceptance. Meeting all these requirements ensures a successful transaction. For more information, refer to this material: Find out more about mobile check deposits.

 

However, I recommend contacting our payments support team since the issue has occurred for a longer time. They can thoroughly dig into this matter with their available tools and expertise to determine the most appropriate fix or workaround.

 

Here's how to connect with them within QuickBooks Online (QBO):

 

  1. Click (?) Help and choose the Search tab.
  2. Select Contact Us, then pick Ask about something else.
  3. Enter your concern in the designated box and hit Continue.
  4. Choose Start a chat or Have us call you to speak with an expert.

 

Additionally, you can take note of their support hours for convenience.

 

On the other hand, you'll want to scan this resource anytime to get answers from commonly asked QuickBooks Checking questions: QuickBooks Checking FAQ.

 

If you have any future inquiries about depositing checks with QuickBooks Checking, we're always open to your replies in this thread. We'll get back to you with all the data you need.

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