I can see how this issue affects your experience when processing mobile check deposits, FucSlowBooks. I'll route you to the appropriate support for relevant fixes.
There are certain criteria for depositing your business and personal checks. These checks must be in your name, endorsed by you, and drawn on a bank account from the US or a US territory. For more information, refer to this material: Find out more about mobile check deposit.
Since the issue has occurred for three months, I recommend contacting our payments support team. They can thoroughly dig into this matter with their available tools and expertise to determine the root cause of the error. Accordingly, they can provide the most appropriate fix or workaround if necessary.
Here's how to connect with them through QuickBooks Online (QBO):
- Open your QBO company.
- Click Help (?), then select or enter Contact Us.
- Provide your concern at the designated field and hit Let's talk.
- Choose Start a chat to speak with an expert.
Please also take note of their support hours for convenience. Visit this article for more details: Get help with QuickBooks products and services.
On the other hand, you can scan this material anytime to get answers from commonly asked QuickBooks Checking questions: QuickBooks Checking FAQ.
If you have any additional questions about deposit checks with QuickBooks Checking, tag me in this thread anytime. I'm here to assist you!
