Mulit currency error message for downloaded credit card transactions

Hi there, @bgrebil. 

I appreciate you coming to us and sharing your concern in such great detail. There are several reasons why you're getting this error message, and I'm here to help you figure it out. 

A part of your QuickBooks Desktop data may have been damaged. You can run the Verify/Rebuild tool. Verify will detect any damaged data. Rebuild will attempt to fix the damaged data detected. It also allows your QuickBooks software to refresh the data inside the company file. Make sure to create a backup copy of your company file before doing the Verify and Rebuild process. If there are changes that occur, having a backup copy allows you to restore it to undo the changes.

Follow the steps below on how to verify data:

1. On the top menu, click File.
2. Choose Utilities.
3. Select Verify Data.
   
4. Click OK when you see the message, QuickBooks detected no problem with your data.
5. If Verify finds an issue with your data, you'll be prompted to Rebuild Now or View Errors.
6. Click Close or View Errors and take note of the specific error message.

Next, here's how to rebuild data:

1. On the top menu, click File.
2. Choose Utilities.
3. Select Verify Data.
   
4. Click OK if you receive a prompt to back up your company file.
5. Click OK when you get the message, Rebuild has completed and proceed to the next step.
6. Run Verify Data again to make sure there's no error.

If the error message keeps coming up, proceed to Solution 2 in this article: Fix data damage.

Keep in touch and let me know the result after the troubleshooting. I want to make sure this gets resolved. 

Hi @bgrebi,

Hope you’re doing great. I wanted to see how everything is going about the multi-currency issue. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at anytime.

Looking forward to your reply. Have a pleasant day ahead

I kept trying to respond to your message, but the site wasn’t letting me post. I keep getting an “authentic failure” error…

My original response:

Thank you for such a detailed response. For whatever reason, it started working like normal again after I manually entered one credit card charge. No idea why. I’m guessing it will be a problem again in the future so I’ll bookmark your response to try then. Thank you.

I have no idea why that works but the same thing has happened to me.

I have sent my file into Quickbooks help after being on text and calls with them several times and for several hours each time.  They have told me to rebuild the file and do the suggestion above to no avail. I have sent my file in for them to review which shut down my business for 3 days and they could not find anything wrong.  They blamed that I used Right Networks to login into the remote software.  I thought it was because my computer was in Canada but the company is in the US.  

Sometimes when we have upgraded it will work for awhile or when I got a new credit card and imported with that new portal but eventually it goes back to that error.

I have also gone through the Admin user and it works sometimes.  Once I restarted my computer and it worked again.

However, I just tried your trick and manually entered the first transaction and voila I can't believe it worked after that!!  So glad I found your comment.