My account with my credit union was always there but now it is not what happened?

Hello there, @lseroh1.

Can you share if you encountered error messages with your Credit Union account? This way, I can provide the exact resolution about it.

If the Credit Union account is suddenly gone from the account list, perform the basic troubleshooting steps. Sometimes your browser stores old data that causes unexpected behavior in QuickBooks. Opening your company using the incognito mode allows you to browse without storing internet history and cookies. Follow these steps to bring up a private browser.

• For Google Chrome browser: Ctrl + Shift + N
• For Mozilla Firefox browser: Ctrl + Shift + P
• For Safari browser: Command + Shift + N

If the account is now showing, clearing the cache will help the browser to fetch the latest version of the webpage and faster browsing experience. However, if the same thing happens, you can reconnect your account.  For the complete steps and instructions, you can check this article: Reconnect your bank account in QuickBooks Self-Employed. 

On the other hand, if the account is unable to bring the latest transactions into QuickBooks,  you can update the connection between your bank account and QuickBooks Self-Employed.

Here's how:

1. Simply go to the Gear icon.
2. Click Bank accounts.
3. Then, select Refresh all.

See the sample screenshots below:

Here are some articles about handling transactions in QBSE:

• Categorize the transactions you download from your bank or enter into QuickBooks.
• Add older transactions to QuickBooks Self-Employed.

Keep me posted if you have any other concerns or questions. I’ll get back to answer them for you. Have a good one seroh1.

Hi lseroh1,

Hope you’re doing great. I wanted to see how everything is going about your Credit Union account. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at anytime.

Looking forward to your reply. Have a pleasant day ahead!