I'm here to help you bring your transactions into QuickBooks Online (QBO), userdcavanaugh.
Once your bank account is connected, QuickBooks automatically downloads your transaction. Since the bank data are missing, there are several reasons why this occurs. And I've listed them below:
For now, let's perform a manual update to download the missing entries from your bank. I'll guide you how.
For more information about the process, I encourage you to check out this article: What To Do if Bank Transactions Won’t Download?.
If the issue persists, I suggest updating your bank account sign-in information. This helps re-establish the connection.
Additionally, I've included an article that'll guide you in reviewing your bank data. Doing so helps you ensure your books are accurate: Categorize and Match Online Bank Transactions.
Keep us updated if you have other questions about connecting your bank with QuickBooks. This way, we'll be able to assist you.
Again today, balances updated and no transactions were brought over. It did ask me to re-log into the bank account before the balances updated. BTW - it is Fifth Third if that helps you figure it out.
Thank you for reaching back out to the QuickBooks Community, userdcavanaugh. Since the balance is updating yet there are missing transactions, let's double-check to make sure this isn't browser-related. First, use a private web browser and log into your program. This method eliminates store cookies, history, or any form of data that could cause problems.
Once you are signed in, check to see if the transactions have been downloaded. If so, this would indicate that your cache needs to be cleared. Clearing cache will remove data corruptions, allowing the page to load a clean copy. Depending on your browser, follow this link to clear the cache. In the meantime, you can refer to this article to manually upload transactions into QuickBooks Online.
If you're still encountering any problems, don't hesitate to let us know. My team and I will be here to assist you. I hope you enjoy the rest of your day.
Thank you for providing the name of your financial institution (Fifth Third Bank), @userdcavanaugh. With this, I can give you the latest information about the said bank's missing transactions and guide you on the next steps you need to take of the issue.
Currently, we have an ongoing investigation about the Fifth Third Bank's missing transactions in QuickBooks Online (QBO). Rest assured that our product engineers are actively working to fix this as quickly as possible.
In line with this, I'd recommend contacting our Customer Care team. They can add your account to the list of affected users. This ensures you're in the loop about the investigation's status and its fix. You can provide the INV-52380 to our representative as your reference. You'll first have to check out our support hours to ensure we can assist you on time.
In case you want to talk to one of our representatives and directly relay your concern, you'll have to request a callback. Here's how:
I've attached a screenshot below for your reference.
Once resolved, you'll have to review and then add or match your downloaded transactions to the existing entries in QuickBooks. This is to ensure your books are accurate. For the step-by-step guide, kindly refer to this article: Categorize and match online bank transactions in QuickBooks Online. It also contains details about excluding personal or duplicate transactions.
Additionally, I'd recommend reconciling your Fifth Third Bank account every month. This is to effectively monitor your income, expenses, and the growth of your business. You can check out this article for the detailed steps: Reconcile an account in QuickBooks Online. It also includes instructions about editing completed reconciliations.
Please know that you're always welcome to comment below if you have other concerns or follow-up inquiries about managing your online banking transactions in QBO. I'm just around to help. Take care.