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dyw1997
Level 1

My bank balance does not match when transferred from desk top. I cant reconcile the accounts.

I reconciled transactions last month and everything was cleared. But, this month, I see a different beginning balance. What's wrong?"
1 Comment 1
jeanbiverly_
QuickBooks Team

My bank balance does not match when transferred from desk top. I cant reconcile the accounts.

 I can help you fix your incorrect beginning balance, @dyw1997.

 

This could be caused by the changes made to the reconciled transactions when you moved from QuickBooks Desktop (QBDT) to QuickBooks Online (QBO). I can guide you on how to resolve this.

 

1. Before checking your opening balance, ensure that your opening balance is correct

2. Check your bank statement and make sure that you're reconciling the correct account for the correct month:

  • Navigate to Transactions, then choose Reconcile.
  • Pick an account that you want to reconcile from the Account dropdown.

 

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3. If your account is linked to online banking, match and categorize all of your downloaded entries before reconciling.

 

For additional troubleshooting steps, you can refer to this informative article: Fix issues for accounts you've reconciled in the past in QuickBooks Online.

 

In case you want to close your books and avoid modifications to past transactions, you can check out this article for more guidance: Close your books in QuickBooks Online.

 

You can always get back to this thread if you need further assistance fixing your beginning balance. I'm only a reply away. Stay safe!

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