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Level 1

My Capital One credit card account has stopping syncing with Quickbooks Online, I have tried the "update now" but it doesn't work.

Anyone else having this issue?
4 Comments
Level 1

My Capital One credit card account has stopping syncing with Quickbooks Online, I have tried the "update now" but it doesn't work.

Same for my Capital One bank accounts.

QuickBooks Team

My Capital One credit card account has stopping syncing with Quickbooks Online, I have tried the "update now" but it doesn't work.

I appreciate your time bringing up this situation in the Community, @accounting343.

 

Currently, we have an ongoing investigation about this connection between QuickBooks Online and Capital One. Rest assured that our engineers are actively working on an immediate fix. 

 

I also encourage you to reach out to our Customer Care Team. This way, you will get notified of any updates on the progress of the investigation via email. Please provide the INV-44160 to the representative as your reference.

 

Here's how:

  1. Go to Help.
  2. Click Contact Us.
  3. Let them know that your Capital One account is not updating.
  4. Click Continue, then select if you want to schedule a callback.

 

If you have other concerns, please let us know. Have a great day.

Level 2

My Capital One credit card account has stopping syncing with Quickbooks Online, I have tried the "update now" but it doesn't work.

Our Capital One Business Checking account has not been able to sync and update over last 4 days. Our Saving account was able to update but not Checking. Please let me know when this issue is corrected. Thanks

Moderator

My Capital One credit card account has stopping syncing with Quickbooks Online, I have tried the "update now" but it doesn't work.

Hi there, @glynn-leach!

Our engineers have already closed this on-going investigation as Resolved last April 16. With this, let's manually update your bank accounts so you can keep track of your transactions.

  1. Go to Transactions.
  2. Select Banking.
  3. Click Update.

But if your online translations still won't update, I'd recommend contacting our Customer Care Support. They have the tools to pull up your account, securely, and perform the needed steps to resolve this sudden issue. You can do so by following the steps shared by my colleague, @LieraMarie_A, above to reach our dedicated support.

 

Lastly, here's a few articles you can read for ideas in managing your bank account and transactions: Banking and Bank Feeds.

 

If there's anything else that I can help you with, please let me know in the comments below. I'll be happy to lend a hand.

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