My chase bank account never updates in real time. I received a deposit 2 days ago and there have been transactions within that time and it still shows an old balance.

I appreciate you for continuously checking your bank transactions, @devsecops.

I've got troubleshooting steps to make sure you'll see the updated transactions and balance on the Banking page. This way, you can track and manage your account swiftly. 

To start, I'd suggest logging in to your Chase bank website. From there, check for any announcements about new security requirements, messages, notifications, or alerts.

If everything looks good, go back to account and do manual updates. For most banks, QuickBooks downloads the latest available transactions every night around 10 PM PT. Some may take a little longer. 

Here's how: 

1. Go to the Banking tab on the left side.
2. Click the Update button. 
3. Select For Review and examine the deposits. 

The number of transactions in each account tile will increase if QuickBooks downloads new transactions. For more details, check out this article: What to do if you get a bank error or can't download transactions in QuickBooks. 

If the issue keeps going, I'd recommend manually downloading your bank data into the system. This way, you can categorize and reconcile your account whenever you're ready.  

Here's how: 

1. Sign in to your bank website and follow the instructions on how to download your transactions as a comma-separated value (CSV) file.

       2. Go to the Banking tab on the left side.

       3. Click the Link account drop-down and choose Upload from file.

       4. Tap Browse and pick the data.

       5. Review all the fields, then tap Next.

       6. Click Let's go to complete the process.

For more information, check out this article: Manually upload transactions.

Feel comfortable clicking these links below about resolving banking errors and omitting transactions in QuickBooks.  

• Fix bank upload errors in QuickBooks
• Exclude a bank transaction you downloaded into QuickBooks

I'm looking forward to seeing you again here in the Community @devsecops. I'm happy to assist you. Stay safe.

The update button does not work, this is actually the reason for my post seeking assistance.

I do not want to do any manually updates. The point of my signing up with QBO is so that I can have things like this automated. 

i need a fix for this, please. It’s an application issue on the qbo side.

The update button does not work, this is actually the reason for my post seeking assistance.

I do not want to do any manually updates. The point of my signing up with QBO is so that I can have things like this automated. 

i need a fix for this, please. It’s an application issue on the qbo side.

@devsecops 

Utilize the trial version of SlickConnect to isolate the issue. If the same error persists, there is an ongoing problem at your bank.

https://www.moneythumb.com/?ref=110

Hello there, @devsecops.

I appreciate you responding to this thread to keep us updated. I'll make sure you'll be able to update transactions automatically.

Since the update button is not working, I'd recommend you clear your browser's cache to refresh the website preferences.

Here's how:

1. Open Chrome.
2. Click More.
3. Choose More Tools, then Clear browsing data.
4. Add a time range. Select All time to delete everything.
5. Check the boxes next to "Cookies and other site data" and "Cached images and files,".
6. Select Clear data.

Make sure to close the browser after clearing the cache and open it again.

If you're still getting the same error, kindly check the error message and you can refer to this article: What to do if you get a bank error or can't download transactions in QuickBooks Online.

Get back to me if you need further assistance with updating your bank transactions. Just click on the Reply button. I'm always here to help you.

I use multiple products to bring transactions from my bank. My business is also partnered with my bank that I develop apps for, it's definitely not the bank

Hey there, @devsecops. 

Thanks for reaching back out and adding some extra clarification. Allow me to share some insight on this banking issue. 

If you're still having some problem with your bank updating in QuickBooks after trying the all the steps my colleague provided, then I recommend getting in touch with our Customer Support Team. They'll be able to use their more advanced tools to take a closer look at the back end of your account. Here's how: 

1. Go to the Help icon in the top right-hand corner. 
2. Press the Contact Us button. 
3. Give a brief description of the issue and hit Let's talk. 
4. Scroll down and choose to Get a callback. 

It's that easy! 

Please inform me on how the call goes. It's my priority that your bank pulls transaction into QBO so that you're able to run your business. I'm only a few clicks away if you need me. Have a splendid day!