My chase credit card won't link. I cannot see any transactions from my credit card. I have tried the link many times. How do I fix this?

Hello there, usergoldensontherock.

Let's connect your Chase credit card account in QuickBooks Online.

Are you getting any bank error codes when connecting to your account? If yes, it would be best to provide the exact message or error here. This way, we can easily figure out and share youwith  the best resolution for that kind of issue.

We can start performing a manual update in QBO to restore the bank connection with QBO. The steps below will guide you through the process:

1. Go to the Banking tab.
2. Select the blue tile at the top for the bank account you want to update.
3. Click the Update button. If you see a message about additional authentication, follow the on-screen instructions.
   

I'm adding some articles about reviewing accounts to ensure they match your real-life credit card statements:

• Learn the reconcile workflow in QuickBooks.
• Categorize and match online bank transactions in QuickBooks Online.

Please utilize the Reply button below if you have further QuickBooks concerns. I'm always here to help. Take care always. 

Hi usergoldensontherock,

Hope you’re doing great. I wanted to see how everything is going about linking your Chase credit card account to QBO . Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at anytime.

Looking forward to your reply. Have a pleasant day ahead!

No. This did not fix the problem. I have tried to call multiple times with no assistance. I finally unlinked the credit cards and re linked them and that seemed to fix the problem. I am disappointed in the customer service Options available from QuickBooks. 

This is not the kind of service we want you to experience, usergoldensontherock.  

With the current global pandemic of Coronavirus, we have limited staffing. Though, In QuickBooks, you have two options to contact our support team either Chat or Get a callback. From there, you can contact us through messaging or set a call back so that our QuickBooks Support Team can discuss the concerns with you. 

To contact our support, here's how:    

1. Sign in to your QuickBooks Online company. Then click Help (?).  
2. Click Talk to a human.  
3. Choose Talk to a human.  
4. Enter your concern.  
5. You can either select Get a callback or Message an agent to get a representative on the line.  

To ensure you'll get to address your concern immediately, please check out our support hours availability.      

I’m always here if you need anything else, please let me know by leaving a comment below. Keep safe and enjoy the rest of the week.