My PayPal account in Banking is not importing new transactions. This stopped in Jan 2023. Anyone else experiencing the same? Bank balance is updating properly though.

Welcome to the Community, @naftali1.

I'm here to help you enter your transactions into QuickBooks Online (QBO).

Once your bank account is linked, QuickBooks downloads your transaction automatically. There are many causes why this occurs, including the absence of bank data. I'll add them below as well:

• There is a connection issue with your bank and QBO.
• The server at the bank is offline.
• Until later in the day or the following morning, some banks and credit card firms don't post transactions for download.
• Depending on the bank, a transaction may appear on their website but not be available for download until it publishes.
• Wait at least 24 hours if the most recent transactions are missing in case your bank doesn't instantly make them available.

Let's perform a manual update to get the missing data from your bank.

Here's how:

1. Go to Bookkeeping, and select Transactions.
2. Click Bank transactions.
3. Select Update.

Check out this article: What To Do if Bank Transactions Won't Download? for more details regarding the procedure.

I advise updating your bank account sign-in information if the problem continues. The connection is re-established as a result.

I've also provided an article to help you review your bank data. You can ensure your books are accurate by Categorizing and Matching Online Bank Transactions.

Keep us updated if you have other questions about connecting your bank with QuickBooks. This way, we'll be able to assist you.

Hello, it seems some transactions are importing but not others. It's very strange... i contacted Paypal and they said it's a quickbooks issue. How do I figure out what's going on? Some of these transactions are from a few days ago.

Thank you for getting back to us, @naftali1.

Let's ensure this isn't a browser issue since the balance is updating, but there are missing transactions. Start by logging into your software using a private web browser. This method removes all potentially problematic data, including store cookies and browsing histories.

• Google Chrome:Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Internet Explorer: Ctrl + Shift + P
• Safari: Command + Shift + N

Check to see if the transactions downloads after signing in. If so, this would mean that you should clean your cache. Clearing the cache will eliminate data corruptions , enabling a clean copy of the page to load. To clear the cache in your browser, click this link.

In the meantime, you can refer to this article to manually upload transactions into QuickBooks Online.

If you're still encountering any problems, I'd recommend contacting our Customer Care team. You'll first have to check our support hours to ensure we can assist you on time.

Please don't hesitate to let us know if you have additional questions about missing transactions in QuickBooks Online. My team and I will be here to assist you. I hope you enjoy the rest of your day.

I tried using private browser mode, and clearing the cache. That did not help. I also tried speaking to support but they were unable to help me. Today, only 1 of 12 transactions imported, the rest are not. The bank balance is correct and matches Paypal, but just a bunch of missing transactions.

I don't know what to do here... please help!

Thanks for following the suggestions above, @naftali1.

Since you're still getting the same result, I'd recommend reaching out again to our QuickBooks Online Customer Support Team. That way, they can perform further investigation and update your bank transactions. 

Here's how:

1. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
2. Select Talk to a Human.
3. Enter a short description of your concern and press Enter.
4. Click I still need a human.
5. Select Contact Us to connect with our live support.
6. Choose Get a callback.

In the meantime, you can manually upload bank transactions into QuickBooks. This will help keep your banking data up to date. Just make sure it's in the correct format before you upload it.

Once they are in QuickBooks, you can now match and categorize them. The transactions will go into your accounts after you review them.

Please don't hesitate to keep in touch with me if there's anything else that I can assist you with. I always got your back. Take care.