My QBO is connected to chase, bank balance is not matching up the quickbook balance is perfect

Thanks for coming into this forum, joe-singh. I see how important account balances are when managing financial data in your file. I've come to provide information to help rectify incorrect amounts of these transactions and match them to make sure accurate records are reviewed.

In QuickBooks, the program is dependent on what your bank shares. Each financial institution has a different time increment when they send the transactions. With that, if your bank register balance in the online program doesn't match your actual bank balance, several factors may cause the balances to vary. 

Thus, you would need to verify why they don’t match, and fix them accordingly. Here are the following reasons you want to consider:

• Outstanding transactions
• New transactions for a connected account
• Duplicate transactions
• Edited or deleted transactions
• Credit card (liability) account

In addition to that, if there are expenses that have cleared the bank but haven't been entered into QuickBooks, the balances will also differ. You may visit this guide for additional insights: Fix issues for accounts you've reconciled in the past in QuickBooks Online.

Furthermore, if you still have issues with mismatched bank problems, you may utilize these references for more guidance: 

• Categorize online bank transactions in QuickBooks Online.
• Fix issues at the end of a reconciliation in QuickBooks Online.

I'll always visit this thread to make sure any additional queries you have are addressed. Just feel free to let me know in the comments below. Keep safe and have a good one!

thank you for helping; let me try to explain again. everything is reconciled properly in quickbooks. The only issue i am having is with the Chase Checking account from my bank (all other acct; saving and cc are perfect). he QB program shows the perfect matching #$s but the connected checking bank accout is showing a much higher #.

for example; when i log into chase it shows $30K in checking; the QBO linked checking bank balance showes $50k. the in QBO balance shows 30K same as chase...

the info you send was not helpful as i am dong everything according to that info

hope this explains it better

Thank you for following the provided steps by my colleague, Joe. I've got some information that can help you further. 

In QuickBooks Online (QBO), there are instances where the bank connected to online banking doesn't match the balance in QBO.

There may be pending transactions showing in your actual online account that have not yet appeared in your QuickBooks account, resulting in an imbalance of your account. Therefore, ensure that all pending and outstanding transactions are included in your QBO account.

In case you want to view your reconciliation report and print it, you may refer to this material since this involves step-by-step that can guide well: How do I view, print, or export a reconciliation report?

We're always here to help if you have further concerns about anything related to QuickBooks. Just hit the reply button and type what troubles you. Stay safe. 

i printed the report and everything seems to match up fine. there are NO pending transaction in the chase online account. i guess i just have to live with this!

none of the solutions worked... fyi

Thank you for updating us about your concern in the Community, joe-singh-firstu. 

No worries. I'm here to provide you with some other steps to resolve your issue.

You can double-check for possible duplicate transactions that made an excess balance. Here's how:

1. Go to Transactions, then click Bank transactions.
2. From the For Review tab, locate the transactions.
3. Click Exclude.

However, if the issue persists, you can contact our Support Team so that they can further investigate your concern.

Here's how:

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. Select Contact Us and choose a way to connect with us:

•   Start a chat with a support expert.
•   Get a callback from the next available expert.

In addition, you can check out this article to learn how to manage mismatched transactions: Enter an adjusting entry for a reconciliation in QuickBooks Online.

Please keep us updated if you have any other reconciliation or QuickBooks-related concerns. Just leave us a comment. Keep safe.

did you ever find a solution to this problem, I have the same issue

Were you able to find a solution to this problem

Allow me to share some information on matching your bank balance in QuickBooks Online (QBO), @IzzyR. No worries, I'm here to help you to figure this out.

As per checking on my list, I've noticed that there's an ongoing investigation (INV-96764) about matching the bank balance from your Chase bank to QBO. As of the moment, we don't have a specific time frame on when this will be resolved.

I want to assure you that our engineers are working together to find a solution as soon as possible. I suggest contacting our support team to add your name to the list of affected users, and they'll notify you of the updates via email.

Here's how:

1. Log in to your QBO company.
2. Select Help (?).
3. Click Contact Us and choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

Additionally, you can check this article for you to be guided on how to review downloaded bank and credit card transactions: Categorize online bank transactions in QuickBooks Online.

Feel free to comment below if you've got additional questions about matching your bank balance in QBO. I'll be right here to assist you further. Keep safe.