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BenGentile
Level 1

My register won't load the entire year

My accountant wants me to send the register for 2021 and when I pull it up it only goes back a few months. Why won't it download the entire year?

1 Comment 1
GlinetteC
Moderator

My register won't load the entire year

I can help you with that, BenGentile.

 

You can check the Date filter to see if this may be caused by damaged data. If it's correct yet, yet still unable to show entire can try running the Verify and Rebuild Data Utility Tool to resolve any data issues on the company file. Always create a backup to avoid any accidental data loss before performing the following steps.

  1. Go to the File menu.
  2. Select Utilities, then Rebuild Data.
  3. Click OK on the QuickBooks Information window. 
  4. Follow the prompt to save a backup.
  5. Hit OK when you see Rebuild has completed.

 

Once done, follow the steps above except select verify instead of rebuild. Check this article for reference: Resolve data damage. In the same link, you’ll find other data damage troubleshooting steps for Windows.

 

Let me know how it work. I want to make sure this is taken care of for you.

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