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Hello there, PauleyJK. You can match them from the Banking page.
When QuickBooks downloads bank data (money spent), it tries to find a match with any QuickBooks transactions already entered. If you agree with the match information shown in the row, click the Match button. This will match with the existing QuickBooks transaction.
If the match is not detected on the Banking page, you can click the transaction and use the Find match option to reveal other related entries. 
To get more information on how to handle bank entries in QBO, see this link: Categorize and match online bank transactions in QuickBooks Online.
Update me with the result. Know that I'm always right here if you need more assistance with this and other concerns related to QuickBooks. Have a good one!
I'd be happy to help you with matching two different transactions in QuickBooks Online, @PauleyJK.
You can manually create a split transaction to match it with the bank feed. I'll show you the steps below:
- Go to the Transactions menu and select Banking.
- Locate the bank transaction and click it.
- Select Split transaction beside the Category section.
- Enter the sale on the first line. Then, on the second line, enter the refund as a negative amount.
- Select Apply and confirm.
When going to the Categorized tab in the Banking page, you'll see that the matched transaction is tagged as Split because of the combination of the refund and a sale. I've added some sample screenshots to see how it looks like:
I'd like to share this article that contains steps when you're ready to assess your business financials: Learn the reconcile workflow in QuickBooks. You may find ways on how to fix reconciliation in this article as well.
I'll be here if you have other questions. Let me know in the comment section through a Reply button. Enjoy the rest of your day!
