A bank transaction rule was identifying a lot of our payroll items as Quickbooks subscription payments. This would categorize them as office expenses, and then we'd have the duplicate entry in our reconciliation page for the actual payroll item.
Some of these office expenses were reconciled before I knew what was going on, so I took the following steps:
- In the bank register in the chart of accounts, I unreconciled the mis-identified office expenses.
- In the categorized bank expenses, I clicked "Undo" on those items.
- In the For Review section, I matched them to the proper payroll item. Many of them automatically matched.
This seemed to do the trick, but I'm still unable to match one transaction. I think for this transaction I identified it as miscategorized in the Office Expenses report in chart of accounts. I skipped step 1 and went straight to undoing the categorization.
Now when I try to find other matches, nothing comes up for that amount, even after expanding my dates and filtering by All. I can look at the employee's Paycheck List and our bank statement to verify that the amount and date of the deposit are correct. I can also find the item in a previous statement, labeled as an expense instead of a direct deposit. But I cannot find the item in the bank register or the Payroll Expenses report, and it also no longer shows up in the Office Expenses report. I don't want to exclude this item, because it's a valid payroll expense that we paid.
I tried reversing the process: I re-categorized it as the office expense, found it in my chart of accounts' bank register, and changed it from "C" to blank. Then I uncategorized it and re-categorized it, but am having the same issue. Anything else I can try? I've looked at a few articles with suggestions, but I think I've gone through all those options. Anything I'm missing?
