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suds1
Level 3

Nonsensical message in Quickbooks Desktop Pro 2021

I have a couple of feeds for Bank of America accounts. I attempt to refresh transactions, and I get a pop-up box with the message "Capital One stopped supporting your connection method. Set up this feed again to keep importing your transactions to QuickBooks."

I'm out of the support window (and it will cost $700 to get support from QB), but this message doesn't make any sense to me. 

Any ideas? Or is this just one of those squirrelly things that QuickBooks does from time to time?

Thank you all.

Just got a bunch of updates a few days ago.

3 Comments 3
suds1
Level 3

Nonsensical message in Quickbooks Desktop Pro 2021

Obviously solved by killing all of the bank connections and starting over. I don't expect tech support to know why this happened. (literally got this message on checking and savings accounts, and Capital One has never been a bank for this company. Some developer just made a mistake.)

Would someone at Quickbooks flag this error for the developers to address?

Rubielyn_J
QuickBooks Team

Nonsensical message in Quickbooks Desktop Pro 2021

Hi there, @suds1.

 

I understand how challenging it can be to come across unexpected error messages when dealing with your bank transactions. 

 

In order to ensure that this issue is addressed and doesn't affect other users, I recommend providing feedback directly to QuickBooks about your experience. You can do this by reaching out to our customer support or submitting a bug report through our official channels. By flagging this error for the developers, you can help improve the overall quality of the software and prevent similar issues from occurring in the future. Your feedback is valuable in helping QuickBooks identify and resolve such issues.

 

Here's how:

 

  1. Navigate to the Help option.
  2. Select the Send Feedback Online option.
  3. Choose the Product Suggestion option. A pop-up window displays.
  4. Enter your feedback suggestion.
  5. Click the Send Feedback button.

 

Moreover, I'd like to provide you with these articles that offer guidance on managing, matching, and categorizing bank transactions in QBDT. These resources can assist you in effectively organizing and processing your bank transactions within QuickBooks Desktop:

 

 

If you have any further queries in managing your banking transactions, please don't hesitate to reach out. I'm here to listen and collaborate with you to enhance your experience with us. 

suds1
Level 3

Nonsensical message in Quickbooks Desktop Pro 2021

Just gave the feedback. Hopefully this error in the code gets fixed.

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