Hey there, @kschult2.

Thanks for taking the time to reach out to the QuickBooks Community. I hope you're having a great day so far. 

I was looking at our back end to see if we had any open investigations for this issue. I found one investigation, but it has been closed as resolved. The resolution is ensuring that you re authenticate your connection. I'm including some steps below to help walk you through the process. 

1. Sign in to QuickBooks Online.
2. Go to Bookkeeping then Transactions then select Bank transactions or go to Banking.
3. Hit Update.
4. If you still see the error, look for a banner on the Banking page. Click on the Check connections link and follow the steps to fix the issue.

However, in the case that you're still having issues, I recommend contacting our Technical Support Team. This way, one of our agents can review your account in a secure environment to investigate this matter. If needed, the agent can send this to our Engineers for further review. 

Here's a link to connect with our team directly: 

• QuickBooks Online Support

Please let me know if there is anything else I can assist you with. Take care and have a wonderful day!

@kschult2 

You can use MT Online or one of the converter tools with a one time license (e.g csv2qbo @ $60) for the time being.
https://www.moneythumb.com/?ref=110

Tori, this is driving me nuts. Yes, the ticket was INV- 97591 and it is NOT RESOLVED. I have multiple companies with multiple usernames and every single out is not working with NT. I tried to start over and use my credentials from scratch but when I search for the bank on "connect your account" page, when I look up NT it says " ! unavailable " so I cant even attempt to reconnect it. NOBODY is helping me at QB, I've talked to multiple support people.

Hey kschult2,

Thank you for reaching out to the QuickBooks Community. I was able to find the current workaround, which would be to manually upload the transactions until the issue is resolved. 

1. Go to Transactions, then Bank transactions (Take me there).
2. Click Upload transactions.
3. Hit Drag and drop or select files and select the file you downloaded from your bank. Then select Continue.
4. In the QuickBooks account ▼ dropdown, select the account you want to upload the transactions into. Then select Continue.
5. Follow the onscreen steps to match the columns on the file with the correct fields in QuickBooks. Then select Continue.
6. Choose the transactions you would like to import. Then select Continue.
7. Select Yes.
8. When you accept your transactions, select Done.

From there, you can match and categorize your transactions. I am adding this video presentation that will aid you as you do this.

• Manually upload transactions into QuickBooks Online

Let me know if you have further questions! We are here to help. 

While I appreciate the work around, this does not solve the issue. Is anyone at QB working on the issue? My ticket was flagged as resolved which is not true. Can anyone from QB confirm the issue is being worked on? Are other customers having issues with NT?

While I appreciate the work around, QB hasn’t told me if anyone is actually working on the issue. So QB - is anyone working on this? Manually adding transactions is not a long term solution. Is anyone else using NT having this issue?

This is still open. Is anyone at QB working on this?

This is still open. Anyone at QB working on this??

Hello there, @kschult2.

I recognize your sentiments regarding the Northern Trust Bank connection to QuickBooks Online. Our engineers have resolved the investigation status, but you still cannot connect your bank. To help you with this, I would like to share some steps to re-authenticate your connection.

Here's how:

1. Sign in to QuickBooks Online.
2. Go to Bookkeeping, then Transactions and choose Bank transactions, or go to Banking.
3. Select Update.
4.  If you still see the error, look for a banner on the Banking page. 
5. Select the Check connections link and follow the steps to fix the issue.

If the issue persists after following the steps above, I suggest contacting our Customer Support team. They can securely access your account and help resolve the issue.

You can reach them by going to the Help icon at the top right of the account. Follow the steps below: 

1. Go to the Help icon to connect to a live support agent.
2. Click on the Contact Us button and provide some details about this concern.
3. Provide us with some information about your concern in the What can we help you with? box and click on Continue.

Moreover, I'm adding this helpful article as your reference in categorizing your bank transactions in QBO: Categorize online bank transactions in QuickBooks Online.

Come back to this post if you have other concerns about bank connections in QuickBooks Online. I'll be here to lend a hand.

Are you serious? This is the exact same answer someone gave before. IT DOESNT WORK. IT IS NOT RESOLVED. What are you not understanding?? I've been with no less than 5 help desk people and the answer is always the same - "you are right, it isnt working."

Same error as always - 

I am also having issues connecting to Northern Trust as of last week. Has QBO come up with a solution that works?

I am having the exact same issue with NT

I am having the exact same issue with NT and I am frustrated as well.

[deleted - posted twice] 

I called NT and they said they are aware of the problem and "it should clear up in a few days", which is not an answer. Mine still doesnt work and QBO is radio silent, per usual. 

QBO team - if I cant connect to my bank, I will be forced to cancel all of my subscriptions (3 companies). Why are you not helping us?

I just got off chat with QBO and this was as far as we got:

So upon coordinating with our back end team, I have verified that there's already an ongoing investigation regarding the error of Northern Trust Bank - Error 102. This has been raised to the engineers and rest assured this will be worked on because we know how important this is for you especially for your business. I already linked your account to this ongoing investigation so that our software engineers will provide you with updates regarding the status of this issue via email. (and I now have an Investigation number) 

Hello, @platinum29, @Endodontix and @kschult2. 

I understand the importance of connecting your Northern Trust Bank (NTB) account to QuickBooks Online (QBO). As per checking, I've found an ongoing investigation (INV-98182) regarding the customer's issue with connecting NTB into QBO known as Error 102.  Rest assured that our engineers are working to fix the issue as soon as possible.

With this, I recommend contacting our support team for you to be added to the list of affected users and receive email updates.

Here's how: 

1. Log in to your QBO company.
2. Click Help (?).
3. Select Contact Us and choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

In addition, you can also check this article as a guide on how to properly organize your transactions in QBO: Categorize online bank transactions in QuickBooks Online.

Leave an update and feel free to reach us out again if you have other banking-related concerns. We're always here 24/7.

thanks, thats the ticket that was sent to me last Thursday. Hopefully it is resolved soon!

Hello there, kschult2.
 

Rest assured, our engineers are working diligently to resolve the investigation and get your business up and running again.
 

If you did not receive an email update in a few days, you can contact them again by following the steps above.

We appreciate your patience and understanding while we look into this further. Feel free to get in touch if you need help with anything else in QuickBooks. We're always here to assist you. 

I can't connect to Northern Trust either...

Quick update - making progress but not quite there. It now connects and then prompts me for a code for the MFA. I put in the code and I get this error message - 

OK, as of this morning QBO is at least asking for a login code to get into NT, BUT each time a code is sent it is not accepting the code and am stuck in a cycle of getting a new code that then does not work. Is this now being worked on by QBO?

Thanks for updating us, @kschult2. As for you @platinum29, yes, this occurrence is currently our engineers' top priority.

The investigation is still ongoing. Please know that the time it takes to fix issues varies depending on their complexity and may require extensive investigation, testing, and collaboration between different teams.

No worries, as long you're added to the affected list, you'll be notified of the progress as soon as they become available.

Furthermore, you can follow up anytime. Be sure to check our support hours so you can contact us at your convenience.

Here are the steps to connect with us:

1. Sign in to your QuickBooks Online account.
2. Go to the Help (?) menu.
3. Select the Search tab, then click Contact Us.
4. You can enter “Connectivity issue with Northern Trust” in the field.
5. Tap Continue.
6. Click the Chat or Callback option.

Once resolved, you can immediately categorize your transactions and proceed to the reconciliation process. This makes sure your records are accurate and balanced.

We appreciate your patience and efforts. If you have any urgent needs besides banking, please don’t hesitate to reach back out. We’ll be here to find solutions for you, @kschult2 and @platinum29.