Now every time I log back in to QBO Plus. I have to establish a new secure connection with my bank. Their security hasn't changed which means that QBO Plus has. Need fix

Regarding This Issue:

I have allowed a connection from my bank to QuickBooks Online and have been using it for some time.  That's how I know it's not working.  I have gone in and updated and securely connected for several days now.  Each time I log in again, I get an error again.

As For Contacting Support

. . . it appears that I either have to post here, or call.  Because none of the other contact mechanisms work.  The "chat with an agent" option broke about a week or so ago.  The option where you go to the web site and used to be able to email details about your issue has not worked for almost a year.  I have reported it before.

Here is what I experienced the other day (but could never submit to QBO Plus Support (sometimes there is too much detail to start with a call or a user has screenshots to submit):

Multiple Issues With Using QBO Plus and Reaching Support

I am trying to close my books for the end of the year and there are issues with QBO Plus that are making it difficult (screenshots of some issues follow): 

I am using QuickBooks Online Plus in a Chrome Browser on a PC.  A couple of days ago, I started getting error messages.  On the main quickbooks search, the search on the Vendors page, and the search on the Customers page, I get the "somethings usually here" error message.  I tried clearing the cache, but that did not fix the problem.  However:

-On the main quickbooks search box that opens, I can click on Advanced Search and it works.

-On the search on the Vendors page, I can click on a vendor and then use the search in the window that opens.

-On the search on the Customers page, I can click on a customer and then use the search in the window that opens.

Also, this is the second day in a row that there has been an issue synching with my bank and I have had to reestablish a secure connection.  It has happened every day today if QuickBooks has timed out and I have logged back in.

I have already spent almost an hour just trying to get something in writing sent to Support:

• The chat with support option that I tried to access from Help inside QBO Plus is working in chrome.
• When I searched the internet for contacting QuickBooks support, I clicked on the "Contact Us" button, which asks me to select a product and when clicked takes me right back to the web application, which doesn't work. It's an infinite loop . .  and it always has been.  This needs to be fixed.  I have made many requests.
• I resorted to searching my email inbox to find an email address for support.
• I tried a live chat with sales, and they gave me a link for support that doesn't seem to work for me - https://help.quickbooks.intuit.com/prechats/offerings/QBO-CHAT/22817/view
• I dug through my email and located an email address ([email address removed]). When I sent the email, I received an auto-response which contained a link to the web site that sends me into another infinite loop:

NoResponse <[email address removed]>

12:52 PM (14 minutes ago)

to me

Thank you for your email. We would love to help you with your question but are unable to find an existing open case for your request.

Please send new questions through one of the support sites listed below.

QuickBooks Online United States:

https://help.quickbooks.intuit.com/en_US/contact

Frankly, I expect a lot more for $70 per month.  It is a huge chunk of our small budget.

To clarify . . . the search issues with QBO Plus seem to have been resolved.  The issue with the bank and barriers to contacting support in writing have not.

Hello dear, tamimd67. I appreciate you for providing further details about this

I'll take note of all the information you've shared here. I'm going to report this to our software engineers. Aside from that, I'd still recommend contacting our specialist since this is one of the best ways we can report those issues you're facing right now.
 

You can follow the steps provided by my colleague above. Also, I'm including other steps that you may consider to follow.

Here's how to contact them:

1. At the upper right corner, click the Help menu to see the Contact us button.
2. Then, hit the Contact us button at the bottom part.
3. Add a short description of your concern by entering it inside the What can we help you with? box.
4. Select Get a callback or Get the number to talk yo our payroll specialist.

Get back here if you have more something to ask about QuickBooks. I hope you're good. Take care.