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KOS
Level 2

NSF check is posting in wrong register in Quickbooks desktop

I have two bank registers on my Quickbooks desktop.  I thought I changed everything to the new bank account. Unfortunately, when I enter a NSF check, it is posting it in the old bank account.  I cannot close the older one yet and I cannot find where to change this in prefrences.  Can anyone help!

Solved
Best answer September 15, 2023

Best Answers
Mich_S
QuickBooks Team

NSF check is posting in wrong register in Quickbooks desktop

Thanks for keeping us updated, @KOS. I'm here to guide you in allocating your Non-Sufficient Funds ( NSF ) or bounced check to the correct register in QuickBooks Desktop.

 

Once you record a returned check from your customer, QuickBooks will generate a journal entry ( JE ) that marks the invoice payment as a bounced check. To correct this, access the JE and the payment. Then, change the bank account for both so the NSF check is allocated properly. Let me show you how:

 

  1. Open the Customers menu.
  2. From the Customer center, locate and select your customer's name to open their transaction list.
  3. Find the payment and click on it.                                                                
  4. In the Deposit to drop-down, choose the right bank account to which it should be added.                                             
  5. Once done, click on Save & Close, then Yes to confirm.                                                                                               
  6. After that, go back to the Customer Information page and open the journal entry.                                
  7. Modify the bank account to the right one.                                      
  8. Finally, click on Save & Close.

 

Find out more details on how to handle Non-Sufficient Funds (NSF) or bounced checks from customers.

 

If you're all set, feel free to read this additional help module about managing and getting copies of your checks:  Create, modify, and print checks in QuickBooks Desktop.


It'll always be my pleasure to assist if you have any other concerns besides working with QuickBooks. Please let me know by clicking the Reply button and leaving a comment below. Take care and stay safe!

View solution in original post

7 Comments 7
BigRedConsulting
Community Champion

NSF check is posting in wrong register in Quickbooks desktop

The check forms all have an account at the top of the form for the bank account. Change it there.

 

Still, what's an "NSF check"? I've never heard of that as a QuickBooks thing.

Archie_B
QuickBooks Team

NSF check is posting in wrong register in Quickbooks desktop

Hi there, KOS.

 

Could you please tell me how you recorded the NSF check so that we are able to give the right solution and relevant information? I'd appreciate it if you could provide some details and, if possible, a screenshot.

 

Feel free to add more details in the comments section below. I'll be checking this thread for your response. Keep safe!

KOS
Level 2

NSF check is posting in wrong register in Quickbooks desktop

I go to the customers account, click on the check payment that is a non-sufficient fund check, that takes me to when I receipted that check, then on the top of that has an icon to record it as a bounced check.

It is registering that bounced check in the customers account register correctly, but not in the correct bank account register.  It is posting it in a bank account register that this company no longer uses, but I cannot close that register yet. 

When the company moved to a new bank, I did enter in all the new information where it was needed.  

KOS
Level 2

NSF check is posting in wrong register in Quickbooks desktop

"The check forms all have an account at the top of the form for the bank account. Change it there."  I do not know where this is or what you are talking about.

 

 

A NSF check is a non-sufficient fund check.  A bounced check. 

Mich_S
QuickBooks Team

NSF check is posting in wrong register in Quickbooks desktop

Thanks for keeping us updated, @KOS. I'm here to guide you in allocating your Non-Sufficient Funds ( NSF ) or bounced check to the correct register in QuickBooks Desktop.

 

Once you record a returned check from your customer, QuickBooks will generate a journal entry ( JE ) that marks the invoice payment as a bounced check. To correct this, access the JE and the payment. Then, change the bank account for both so the NSF check is allocated properly. Let me show you how:

 

  1. Open the Customers menu.
  2. From the Customer center, locate and select your customer's name to open their transaction list.
  3. Find the payment and click on it.                                                                
  4. In the Deposit to drop-down, choose the right bank account to which it should be added.                                             
  5. Once done, click on Save & Close, then Yes to confirm.                                                                                               
  6. After that, go back to the Customer Information page and open the journal entry.                                
  7. Modify the bank account to the right one.                                      
  8. Finally, click on Save & Close.

 

Find out more details on how to handle Non-Sufficient Funds (NSF) or bounced checks from customers.

 

If you're all set, feel free to read this additional help module about managing and getting copies of your checks:  Create, modify, and print checks in QuickBooks Desktop.


It'll always be my pleasure to assist if you have any other concerns besides working with QuickBooks. Please let me know by clicking the Reply button and leaving a comment below. Take care and stay safe!

KOS
Level 2

NSF check is posting in wrong register in Quickbooks desktop

Hi,

With your help, I did fix it but not with all the steps you gave me.  I ended up deleting all the charges that I manually put in and did a general journal entry myself and with me typing in the correct bank account, it was placed in the correct bank register.  I do not know why it put the original bounced check in the old bank register in the first place as I changed all the banking info when we switched banks.

In the future I will probably have to a general journal entry myself in order for it to be put in the correct register.

Thank you though for all your help!

Maybelle_S
QuickBooks Team

NSF check is posting in wrong register in Quickbooks desktop

Hello there, KOS.

 

Thank you, and we appreciate the additional information you've provided in resolving the issue. 

 

If you need more information about managing your company, feel free to visit our Support page. It contains ways and tips to make sure everything is accurate and organized.

 

You can always get back to us whenever you need help. The Community team will be here anytime to assist you. Have a great day and keep safe!

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