"Oops something is wrong" When I try to deposit a check into Quickbooks Checking

Greetings and thank you for reaching out about your deposit issue, Warwick. I understand you've been encountering an error message when attempting to deposit checks from your clients to QuickBooks Checking. This must be challenging, especially since you've carefully followed the endorsement instructions and ensured the check details are correct. Rest assured, I'm here to help you resolve it. Technical issue can occur even when everything seems to be in order, but we'll work together to identify the root cause and find a solution. Your ability to smoothly deposit checks is crucial for your business operations, and I want to make sure you can do so without any difficulties.

Let's start by identifying the specific method you're using for check deposits.  Are you utilizing the QuickBooks mobile app, Money mobile app, or directly to your QuickBooks Online (QBO) account? It'll also be helpful to know how long you've been encountering this error. Any extra information you can provide will be valuable in addressing the problem.

In the meantime, if you're attempting to deposit checks through your QBO account via a web browser, I recommend we perform a few basic troubleshooting procedures. This will help us determine if the issue is related to your browser settings or functionality. 
 

Your browser saves website data locally to speed up future visits. However, this stored information can become outdated, potentially causing problems when accessing sites. As a first step, let's open your account in a private browsing session or an incognito window. This method prevents the browser from retaining your browsing history and using potentially problematic cached data.
 

Refer to the following keyboard shortcuts based on your browser type: 

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + N
• Safari: Command + Shift + N
  
  

If the private browsing session works, clear the browser's cache so the system can restart. This action will essentially reset the system. You can perform this task in any supported and current browser version. By following this process, you're giving your browser a fresh start, eliminating any outdated or problematic stored data that might be causing issues. 
 

Let me know if you have further questions or concerns about this process, Warwick. I'm here to provide additional clarification or guidance if needed. Please don't hesitate to comment below with any queries, no matter how small they may seem. Your understanding and comfort with the troubleshooting steps are important to me and I want to ensure you can deposit your checks to your Checking account effectively. I'll be monitoring this conversation closely and will circle back to assist you as soon as possible. 

Thank you. I was using the Mobile App and encountered the error. I switched to QBO and received an error that same error. This has happened now on two different customers checks.

Thank you for sharing additional information about your concern, WarwickOutdoor.  Let's perform the following troubleshooting steps on your mobile device to ensure that you can successfully deposit the check to your QuickBooks Checking account. Let me provide you the steps.

As you're using the QBO mobile app, let's troubleshoot some issues that may affect its performance. Stored cache might be the culprit, so let's start by clearing the app data. Here are steps to follow:

For iOS devices

• Go to your Settings, then choose the General option.
• Find the iPhone Storage and tap on it.
• Then select the Offload App.
   

For Android devices:

• Go to your Settings, then pick Apps.
• Pick the QBO app, then choose Storage.
• Then select Clear Data.

Also, uninstalling and reinstalling your QBO app will also help resolve this situation. This ensures a fresh and updated installation of the app's components. For further assistance with reinstalling the program, see this link: How to download the QuickBooks Online mobile app.

If the error continues to occur, I highly recommend getting in touch with our Customer Support team. They will conduct an in-depth investigation into the error message you're encountering and provide appropriate solutions to get this resolve. To contact them, click this article: QuickBooks Online with Payments & Merchant Service Center.

Here are some helpful links to guide you on how to track your deposits in QuickBooks:

• Use your QuickBooks Checking account
• Find out when QuickBooks Payments deposits customer payments
   

If you have any further questions about depositing a check or concerns with QuickBooks, please don't hesitate to leave a comment below. I am always ready to assist you. Stay safe.

I'm also running into this issue.  Clearing cache and reinstalling does nothing.  Is there any real solution?

For better assistance with your check deposit issue in QuickBooks, I recommend reaching out to our Live Support Expert, @swogdog. Let me route you to them.

I appreciate your effort in clearing your cache and reinstalling the app to resolve the issue yourself. Contacting our Live Support Experts is the best step to take, as they are equipped with the right tools to effectively resolve this matter.

Here's how you can reach them:

1. Log in to your QuickBooks account on your computer or through the web browser.
2. Navigate to the (?) Help menu.
3. Enter "live support" in the Search questions, keywords, or topics field.
4. Click on Contact Us.
   
5. Choose either the Chat or Callback option.

For more information about our contact feature and support hours, please refer to this article: Get help with QuickBooks products and services.

Furthermore, you can visit this article to learn how to check when QuickBooks deposits customer payments into your bank account: Find out when QuickBooks Payments deposits customer payments.
 

We appreciate you for dropping by, @swogdog. Feel free to ask us anytime whenever you have deposit concerns. We'll always be available to help you out.