Hi Steve,

  Do you still get the same window with the error code 571?  When trying to reconnect my TD checking account I get a message "TD Bank is under maintenance until 8/15/24 at 7:00PM".  

Clients of mine get the same 8/15 message

I get the same error message.

Thanks for joining this thread, sunriseantiques.

Since you're receiving the same 571 error message when trying to set up a connection with TD Bank, I'd recommend getting in touch with our Customer Care team and referencing our investigation's case number (INV-104699).

They'll be able to pull up your account in a secure environment, conduct further research with you, and look into reopening our investigation if necessary.

They can be reached while signed in.

Here's how:

1. Use the Help (?) icon.
   
   
    
2. Click Contact Us.
   
   
    
3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
   
   
    
4. Select Start messaging or Get a call.
   
   

Be sure to review their support hours so you'll know when agents are available.

I'll be here to help if there's any additional questions. Have a great Wednesday!

I am getting our connection to the account expired (

I am having a similar issue. Some of my credit card transactions were not loading so I disconnected everything in QBO attached to that TD online log in and now I cannot relink my account. I have tried numerous times over the past few days, I am getting an error code of 105 and stating that TD bank is under maintenance until August 20th at 7 pm. This is not true as I have logged into my online banking numerous times with no issues.

QBO Tech support is zero help & blames TD Bank. I need a solution NOW!

Hello there, @BGB LLC.

I understand how important it is to connect your TD Bank to your QuickBooks Online (QBO) account. However, we're currently investigating this issue, and our product engineers are working diligently to resolve this.

Rest assured, I'm here to guide you in contacting our support. This way, you'll be added to the list of affected users and notified about the investigation status.

Here's how:

1. Head to this link: Contact Us.
2. Select QuickBooks Online product and click Continue.
3. Select Contact Us and choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

You may see an update stating that TD Bank is under maintenance until August 20th at 7 PM, but when you logged into your banking website, you found no issues. This means that the problem is between the integration between QBO and TD Bank is being investigated. Lots of factors could trigger this to happen like the banking system's latest update.

After the case is fixed, you can also consider categorizing your transactions from your bank and reconciling them to match with your QBO records.

Please don't hesitate to leave a reply if you have further concerns about banking connections in QuickBooks Online. I'll be more than happy to assist.

Ii don't think you have read this thread. This issue has been going on since April.

April.

How diligently is anyone working on this if it is taking so far 6 months to fix. And what compensation will I receive for a non-working product? Probably nothing. If you were issuing credits I guarantee you this problem would have been fixed already.

This is why Quickbooks is so poorly reviewed. No accountability, no support.

Same issue with me. For the past several months my TD account would stop communicating, so I would have to reconnect and that would fix it.  Not any more. Now I'm getting that error message about it being fixed by 8/15.  Well, it's now 8/17. I just tried disconnecting my TD account and went to add it back, thinking that might work, but now I get the error message that "Intuit is currently experiencing an issue for data connectivity with its partner TD Bank, who is working on a solution and we hope to have connectivity restored as soon as possible.

Try again later.(105)"  Craziness.

I hear your sentiments about managing your bank connectivity, @MikeGeo. Let me share some updates with TD account.

I’d like to inform you that there is an ongoing investigation (INV-109649) regarding the inability to connect with TD account. In that case, I recommend contacting our support to add you to the notification lists as one of the affected users. Rest assured our product experts are doing their best to resolve this issue. 

Moreover, their tools are equipped to pull up your account in a safe environment and can also look for the root cause of it and fix it. Once an update is available, our team will send it to you through email.

Here's how to contact support:

1. Select Help at the top.
2. Click the Search tab, then choose Contact Us.
3. Select a topic or enter a brief description of your concern.
4. Hit Continue, then select Start a chat and Get a callback.

Moreover, here are some articles that you can visit to help you manage bank transactions and reconcile an account inside the program:

• Categorize online bank transactions in QuickBooks Online.
• Reconcile an account in QuickBooks Online.

Let us know if you have further questions about bank connectivity. We'll be right here to help you at any time.

Obviously I know how to link my account. There is a known issue on Intuit's end with TD Bank and it sounds like it is not a new issue. This is absolutely unacceptable!!

I am reading the responses from Quickbooks team members on this thread, and it is just unbelievable to me. It seems as none of them have read any of the thread, and they keep telling customers to do things that we have all done many times to "get updates". It doesn't work. No customer can talk to anyone in Quickbooks who is working on the issue, so there's no update to get. The only people we can talk to are people who talk to people who talk to people working on the issue. That's the engineering team, and for them it seems there is no accountability. If it takes a week, a month or a year, they will all continue to get paid and have jobs. Is there a deadline for this issue to be fixed?

Does anyone have a suggestion for an alternative to QBs as my firm cannot have a failing product that obviously is not being seriously by QBs.  I would need to also change my payroll provider as well.  Suggestions please.

I am equally frustrated with QB for past 2 weeks.  Have played the game of talking to reps at both TD and QB and neither is helpful and NONE of them seem to understand the actual problem.  Trying the same silly steps they offer in all their suggestions do not help.  

Someone fix this ASAP.

Looks like their devs are working on it now. I logged in to my qb account yesterday and when I went to Transactions --> Bank transactions, near the top it has a new "Banking Alerts" button, and when I clicked on it it says, "We're working with TD to fix your connection. You'll see an alert here as soon as there's an update. August 16, 2024"

One thing to note is that I have two businesses that use qb. For one of them, a week ago I tried deactivating the td account and reactivating it, but it didn't let me, so now I don't even see my td account on qb. The other one, I left alone, so I can see the td account, but it's just not syncing. This special message I saw only showed up on the business that still has the td account linked, but not on the other one.

I guess it's a step in the right direction, but who knows how long it will actually take.

@MikeGeo 

I have the same issue.  One of our accounts went missing when we tried to update it but am reassured it will be back once they fix the issue.  QB insists it is a TD bank issue and their engineers are helping TD Bank fix the problem.  I'm told tomorrow should be the day it is fixed.  Fingers crossed. It's been almost a month.  QB won't credit for the month we have not been able to use it because they say it's TD's problem.  I just got this info from QB rep few hours ago.

I am a QB Self Employed user. I’ve been using for a little over a year now then all of sudden it’s saying my accounts aren’t connected. So I tried unlinking and linking my accounts with no success. I tried from a different browser and it said TB Bank Would be under maintenance until 8/20 @ 7pm. Now it says 8/22 @ 7pm. Has there been any resolution found on this cause if not I’ll just cancel my subscription and find another servicer since it appears customer service doesn’t seem to care.

We appreciate you bringing this up here in the Community, Dnasty71. I can see how you want to connect your bank to QuickBooks Self-Employed to keep track of your transactions seamlessly.

Please know that TD Bank is experiencing an outage, affecting the ability to connect or update existing bank connections with QuickBooks Online and QuickBooks Online Accountant. Our product engineers are working directly with TD Bank to get this fixed. However, we currently don't have the exact time frame for the resolution.

In your case, I recommend contacting our customer support team to report this matter since you're using QuickBooks Self-Employed and experiencing the same issue. They have all the tools and expertise to assist you thoroughly.

Here's how:

1. Click Help (?), select Contact Us.
2. Enter "talk to a human" and pick Continue.
3. Determine how you would like to connect with an expert: Have us call you or Chat with us.

Additionally, our live support is available from Monday to Friday from 6 AM to 6 PM and 6 AM to 3 PM PT on Saturday.

In the meantime, you can manually upload your transactions to keep track of them simultaneously. For more details, visit this article: Add older transactions to QuickBooks Self-Employed.

Moreover, be sure to categorize your income and expenses to put them on the appropriate line of your Schedule C. This way, you can also determine how your business is doing financially.

We're only a post away from questions about updating your bank connection in QuickBooks Self-Employed. Drop a reply on this thread so we can get back to you to provide the resources and information you need.

My business's connection to TD bank has been down for a while as well.QB support's only response so far is to import manually BUT manual import is not working because QB will not connect to my bank to download any transactions manually or automatically. 

Facts: 

1- QB connection to TD bank for auto download does not work

2- QB QB connection to TD bank for manual download does not work

3- My log-in to directly access my TD bank account works seamless 

When does QB plan on providing a solution to the QB/TD connectivity issue and what is it?

I highly appreciate your patience, @MerrimackSmiles.

The ongoing connectivity issue with TD bank has been persisting for some time. Rest assured, our team is actively engaged in resolving this issue. Our developers are working diligently to identify the root cause and are committed to implementing a permanent solution to resolve the connectivity issues with TD bank.

At this moment, I regret to inform you that we're unable to provide a specific timeframe for the complete resolution of this issue. Sometimes, technical challenges require more time than expected to ensure a comprehensive and effective resolution. However, you can expect to receive an email update from us whenever this issue is resolved.

In the meantime, you can explore our Self-Help articles page to assist you in accomplishing your future tasks.

Thank you for your understanding and patience as we rectify this situation. We truly value your business and are dedicated to providing the best possible service.

Honestly since the past couple of QB updates/upgrades I have not been happy with QB, one of my accounting clients also uses TD Bank and I can't this issue resolved, and honestly this client has had issues with TD in the past.  But, this issue is definitely on QB end and QB support leaves a lot to be desired.  Of course like everyone else their tech support is not in the US and they are just horrible.

If this is not fixed by end of day Thursday, I will be seeking alternate remedies including a class action lawsuit against Intuit.

This is not a TD bank issue this is a Intuit issue and if this is not resolved by end of day Thursday 8/22/2024 I will be seeking alternative remedies up to and including a class action lawsuit against Intuit.  You can certainly collect our monthly fees, yet you can't fix problems that continue with your product.

You have my support. My company is paying for the subscription including an advertised service by intuit and yet they make no effort to fix it. If they cannot fix it, then refund us a portion of the subscription. No action by Intuit is unacceptable.