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Senior Explorer *

Part of paycheck amount disappeared from account

This happened on and around May-August 2018.  I'm a new bookkeeper now trying to solve this.  There was a June bank discrepancy that the balance was off $5,000 and it showed 5 paychecks of $1,000 each had "amounts changed".  This employee has 2 bank accounts that are direct deposited into.  The one account gets $1,000 and for some reason, QBO glitched and 5 of these $1,000 payments disappeared from the BANK ACCOUNT.  It DID NOT change payroll but the $5,000 left checking.  How do I figure out how to fix this?  Where did it go?  I can't add it to payroll again.

5 Comments
QuickBooks Team

Re: Part of paycheck amount disappeared from account

Let me help you sort this out, @diana-northcobo.

 

With QuickBooks Online, you can generate an Account QuickReport to locate your employee's missing paychecks. Let me help walk you through  finding the missing paychecks in your QuickBooks account.

 

Here's how:

  1. Go to the Gear Icon.
  2. Choose Chart of Accounts.
  3. Locate the specific bank you used in paying your employee's.
  4. From the Action column drop-down menu, select Run Report.
  5. Click the Customize button.
  6. From the Report period drop-down list, choose the specific date of the missing checks.
  7. In the Rows/Column section, put a check mark on the following:
    • Distribution Account --> All
    • Transaction Type  ---> Paycheck
  8. Click Run Report. 

On the other hand, if the bank account associated with your employee's payroll was already reconciled prior to making the changes on the amount of the paychecks, you can run the QuickBooks Audit Log. This will allow you to find who made changes on the reconciled transactions and when it was made. 

 

Here's how:

  1. Click the Gear Icon.
  2. Choose Audit Log.
  3. Click the Filter drop-down list.
  4. In the Events sections, put a check mark on Transactions.
  5. Select Payroll.
  6. Click Apply.

For additional insights, you may check out these articles:

Feel free to visit us here in the Community if you have other questions about locating your missing transactions in QuickBooks Online. I'm always here to help.

Senior Explorer *

Re: Part of paycheck amount disappeared from account

No luck with any of this.

QuickBooks Team

Re: Part of paycheck amount disappeared from account

Pleased to hear again from you, @diana-northcobo.

 

Allow me to share additional information to help you locate your employee's direct deposit payroll check.

 

If I may asked, did the employee received his direct deposit payroll checks? When creating a direct deposit payroll, here's how it will be recorded in your Payroll check list.

 

If the bank associated with your direct deposit payroll is connected with your QuickBooks Online account, the direct deposit payroll transaction will be downloaded into your bank's register.  

 

Once you bank transactions are downloaded, it will stay in the For Review section in the Banking page. 

 

To check the bank account used in your payroll, here's how:

  1. Click the Gear Icon.
  2. Choose Payroll Settings.
  3. Select the Preferences tab.
  4. Click Accounting Preferences

Once reviewed, you can go to the bank's register and verify if the direct deposit paychecks for the specific employee is listed in there. 

 

If you're still unable to locate the direct deposit checks and reconcile, I've recommend contacting our Payroll Support Team. An agent will be able to further look into your account on a secured environment and locate these checks for you.

  1. Go to the Help menu.
  2. Click Contact Us.
  3. Under How can we help?, type in any keyword about your concern.
  4. Hit Continue.
  5. Click Get a call back

Please don't hesitate to visit us here in the Community if you have other questions about finding your employee's direct deposit payroll checks. I'm always here to answer your inquiries.

 

Senior Explorer *

Re: Part of paycheck amount disappeared from account

I had to contact support which was also unable to help me.  I made the decision to un-do my bank recs all the way back to the first month of the issue and whatever was hung up there causing this disappeared and resolved itself.

QuickBooks Team

Re: Part of paycheck amount disappeared from account

Thanks for getting back to us in the Community, @diana-northcobo.

 

I appreciate you contacting our Phone Support team, and for all the steps you've done to get this working. Also, I'm happy to know that you already resolved this. Posting your experience here in the Community will help other customers to use this as an additional solution if they get the same issue.​

 

Just in case you need it, you can also check out these articles for future reference:

 

 

Let me thank you for being a part of our QuickBooks family. Please post again or leave a comment should you have any other concerns. Wishing you and your business continued success!