Partially matched deposit

Thank you for posting here in Community @Kelsie504,

It might be, the recorded transaction in QuickBooks Online and the bank statement still not fully match. Let me walk you through how to fully match the partially matched transaction. Here's how:

1. Go to the Banking tab.
2. Choose the bank account you want to view.
3. Select the Reviewed menu.
4. Click the blue highlighted link under the Added or Matched column.
5. Match the transactions that do not match yet.

I'll provided a screenshot for your reference.

I've also added a link in case you need help reconciling your account.

Also, you can refer to this article to learn more about bank activities in QuickBooks Online: QuickBooks Online Help Article.

If you have additional questions, just leave a message in the comment section.

I have a similar issue.  I have some deposit transactions flagged with the 'Partially matched' error, but I have no matched transactions and the message says 'Partially matched: $400.00 remaining out of $200.00'.  Why would the remaining be greater than the amount mentioned?????  I have tried numerous things to get this working, but can't seem to figure out why I'm getting the error.  Please note that I have 3 transactions for $200 on 3 different days, all of which show this error.

To clarify, it looks like I have 6 deposit transactions with this message.  In each case the 'remaining' amount is exactly double the 'out of' amount. 

Partially matched: $187.16 remaining out of $93.58  ($93.58 is the amount of the deposit)

Partially matched: $95.70 remaining out of $47.85 ($47.85 is the amount of the deposit)

Partially matched: $400.00 remaining out of $200.00 ($200.00 is the amount of the deposit)

Hi there, @ejm999.

We currently have an ongoing issue where users receiving a "partially matched" error when matching or excluding deposits. Rest assured that our product engineers are diligently working for a fix.

To ensure you'll get an update about the resolution status, I recommend contacting our Phone Support Team. This way, they can add your company to the list of affected users and provide this investigation number for easy tracking: INV-47610.

To reach them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent.

You might want to check out this article to learn how to match and categorize transactions: Categorize and match online bank transactions in QuickBooks Online.

Thank you for your patience while we work for a fix. Keep in touch if you need any more assistance with this, or there's something else I can do for you. I've got your back. Have a good day.

Hi @ejm999 ,

I am having the same exact issue.  I have about 20 transaction which have red text that says there is a match and it is exactly double the amount.

I don't know why it's happening, but I just discovered a workaround.  

• In the For Review screen, Add the transaction.
• Then click over to the Categorized screen, find the transaction, and Undo it.
• Then go back to the For Review screen and now the red text is gone.  In my case I Excluded the transaction.  It worked.

Hope this helps.

H

Worked for me!

This is a great workaround - it worked for me too! Thanks!

Worked for me! Thank you so much. Been calling to figure this out for a week 

You are a super star!!! Thank you!!

What a great idea!  Thank you!

Thank you, this worked!

It has been over 2 years since this original post and I just called to check on the resolution to the "Partially-Recognized" issue and it still does not have a fix.  This feature is costing our company so much time to the point where I have had to dedicate staff to this full time.  This feature partially-matches to transactions that are not even the correct amounts, or dates or payors - there is not rhyme or reason as to the matches.  There is no option in "Batch Actions" for "Not a Match", so we have to go into each item - line by line and view each item.  Then we must "add more details" to "add to register" without matching it.  We have an average of 200 items a day that we have to manually touch in the Partially-Matched section, there needs to be a way to turn off this feature or make a batch option to unmatch.  We have been dealing with this issue long enough and there needs to be a patch and this needs to be escalated up the chain.  There is a problem with your software.  Love QB , but we have dealt with this long enough.

I have the same/similar issue in the desktop version.  I have three bills I've paid by ACH direct deposit in the amount of $1,350.00 and 2 have cleared my bank account.  I can click on them all I want to match them with the correct 2, but they don't ever show as matched.  I don't see any way to fix it and I don't have the menu on the left that you show in the example.

I can help you with matching your transactions, @BillK3. 

It's possible that there are some minor data issues with your company file that's why you're having problems in matching your transactions. Try running the Rebuild and Verify Utility tool to fix possible data damage on your company file.

Please follow the steps below:

1. Open your company file again.
2. Go to the File menu, then select Utilities and choose Rebuild Data.
3. Click OK in the QuickBooks Information window.
4. Wait until the repair is done. Then, click OK.
5. Then, go back to the File menu and select Utilities and choose Verify Data.
6. Click OK if QuickBooks doesn't find any problems. Or Rebuild Now if it finds issues with your company file.

If you still get the same issue, let's try running the QuickBooks File Doctor to fix common issues. 

1. Open your QuickBooks Tool Hub.
2. Select Company File Issues.
3. Click Quick Fix my File.
4. Choose OK when it completes and launch your QuickBooks.

I'm adding this article for more troubleshooting steps if the error persists after trying the resolution I provided above: Fix data damage on your QuickBooks Desktop company file.

For more information about matching transactions in QBDT, consider checking out this article: Add and match Bank Feed transactions in QuickBooks Desktop.

Here's a guide that will show you how to create rules to auto-match any downloaded transaction that corresponds to the one you’ve entered into this account register: Create rules to categorize transactions in QuickBooks Desktop. 

Feel free to post a reply in this thread if you have any additional concerns with matching your transactions. I'll be here to help. Have a good one!

Thank you for your response, but my issue is with the "Partially Matched" section of the bank feeds.  All my rules and all other sections of the bank feeds are working properly.  There needs to be a way to turn off this section.  It is not working properly and is costing us so much time.  Just in this section and this section only, it is matching transactions that are not on the same date and not even the same vendor.  Once it matches to a transaction, there is no batch option to say "Not a Match" and this is costing us an extreme amount of time to touch each transaction.  It is putting hundreds of transactions in Partially Matched that not matched correctly.  This is our issue and I hope soon in the future QB has a fix for this problem.

Thanks, I'll give that a try.

Hi there,

I can definitely see how the ability to disable the auto-match feature in QuickBooks Online (QBO) would be useful for business owners like you. However, this isn't available in QBO currently. In the meantime, it is best to put forward your suggestions and feedback regarding this option to our product developer.

Here's how to send feedback:

1. Click the Gear icon in the upper-right corner.
2. Select Feedback under Profile.
3. Share your feedback.
4. Click Next to submit.

You can always check the status of your request through this link: QuickBooks Online Customer Feedback.

For future reference, read through these articles to help you manage your transactions in QBO:

• Attachments in QuickBooks Online
• Setup bank rules to categorize banking transactions in QuickBooks Online

Should you have any additional concerns regarding your bank transactions, I'm just a reply away.

This worked for me, thank you! 

You're always welcome, @Shoebox.

I'm happy to know that the information provided by my colleague above was able to help you out with your concern. Please know that the QuickBooks Community team is always here to help with any questions you may have about QuickBooks.

Don't hesitate to post again or leave a comment in this thread if you have any other questions in the future. Have a great day ahead!

AWESOME WORKAROUND!  Worked GREAT!   Thank you!!!!

Hi there, April.

I'm pleased to know that the workaround above worked perfectly for you while working with your deposit entries. Please know that our doors are open 24/7 to help if you have other QuickBooks concerns in the future. Just leave a comment below.

Have a good one!

My issue was I couldn't find the confirm button. Apparently you need to have the window in full screen in order to see the options at the bottom of the screen.  Sure wish that was more intuitive.