I just connected to our PayPal account. I'm an admin in QBO and I used an admin login for the PayPal account. It seemed to connect fine. The account shows in Banking. But the balance is not importing. I only see a ?. It shows 498 "In Quickbooks".
But, above the transactions, I'm seeing an error:
Thanks for sharing the exact error you've received, DotNetCoderDFW.
I'm here to help you update your PayPal account balance in QuickBooks Online.
The "Bank balance" is the balance we retrieve from PayPal. This may be delayed by a couple of hours from what you actually see on PayPal.
The "In QuickBooks balance" is the balance of the General Ledger (GL) account in QuickBooks. It consists of transactions you have added to the account in QuickBooks. When you first connect to PayPal, this may show as zero because your transactions are still in the "For Review" tab and have not yet been added to the GL account register.
Here's an article for more details: Connect to PayPal.
If the PayPal balance won't update after few days, please contact our Support Team and provide your PayPal transaction ID. We need to check further into the account to see why it's not updating and look if there are any disruptions on the connection between the two apps (QBO and PayPal).
You can get our phone number in this link: How and when can I contact Support?
That's it. If you've got more questions, don't hesitate to drop a comment below. I'll be here to help.
The bank balance did update and it is correct. I now have a count of 661 transactions. But I still have the error. I can't see any transactions.
Thanks for replying!
Thanks for getting back to us, @DotNetCoderDFW.
It's good to hear that your balance has been updated. It's my priority to get this error sorted out and help get you back on track.
To get past the error that you're getting, I'd recommend following what my colleague @PreciousB suggested above. We'll need you to get in touch with our Online Care Team for them to better isolate on what's causing the error that you received.
Please let me know if I can be of additional assistance. Wishing you and your business continued success.
I have the same situation, it showing:
Hello there, Accounting123.
Thanks for reaching out to us about the error you encounter when importing payments in QuickBooks Online. I want to make sure you get the support you need to get this fixed.
Our Phone Support Specialists will need to check your account using your PayPal transaction ID. This way, they'll be able to check why you're getting the error message on your end.
You can acquire the phone number by visiting this article: Get help with QuickBooks Online
Please let us know how the call goes, and I'll be sure to get back to you. You can reach out to us by clicking the Reply option below.
I just signed up a new account with QBO. Imported the transactions from my new PayPal account. About 35 transactions total and I'm getting the same error. No transactions being shown although it reports that 35 transactions were imported.
I've reach out to support via phone and live chat and no fixes are available yet.
i am having this same problem also and cannot access any new Paypal info. this has been going on since last night. Also, the app on my iphone is crashing every time i try to get this info. Please help!
I spent an hour on the phone with Quickbooks this morning and they concluded that the issue was on Paypal's side. So i contacted them and they said the issue is on QBO side. Help!!!
Welcome to the QuickBooks Community space, ringerce, Icons and Ballers.
I want to share some update about the Java error you received when connecting your PayPal account.
We've received reports today about the Java error when connecting to the PayPal account. Our product engineers are already aware, and they're working to fix the issue as quickly as possible.
For any users who are affected by the issue and already contacted Phone Support Team, you'll soon receive updates via Email.
I'll also let you know through this thread once the Java error gets fixed. For any concerns or follow-up questions, let me know by clicking the Reply option below.
Please add me to the list of folks receiving the same error message in regards to PayPal updates. My last transaction date was on the 7th. My error message is as follows:
Good day, RMBTC, nolfred, afomichenko, and ITW.
Thanks for reaching out to us. Allow me to share some details about the Java error that you received.
The Java error that you received when connecting with PayPal has been reported as an ongoing issue by our product engineers. They're currently working to get this resolved as quickly as possible.
To receive updates about the issue, you'll need to reach out directly to our Customer Care Team. They have the proper tools to pull up your account and add you to the list of affected users. This is to ensure that your account is in a secure space since the Community is a public forum.
Let me know if you have any other questions about this concern. Thank you for your patience.
Thanks for adding to the conversation, chesbo,
I can share some update about the Java error you're getting with your Paypal account.
Our Support Team is still working on to implement a fix for this banking error and haven't released the exact timeframe for them to roll out the solution yet.
In the meantime, I would recommend getting in touch with our Online Care Support to get added to the affected users' list. Once added, you'll automatically receive the most up to date information when there's an implemented update. It also gives our engineers information on how widespread the issue is.
I appreciate your patience with this ongoing issue. Please feel free to reach out to me if you have any questions with QuickBooks online banking. I got your back, chesbo.
Hi there, piobaire,
Thanks for reaching out to us today.
While our Support team is still actively working on the resolution for the Java error in the Banking page, we would need to you to reach out with our QuickBooks Online Team. They might have additional workarounds to get past the problem temporarily.
Also, they can add you to our notification list for you to get live updates about the issue. Here's how you can contact us: Get Help with QuickBooks Online
We'll also keep you posted once they release an update about the hitch. I appreciate your patience, piobaire. I'm always around to help you.