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caitlin35
Level 2

Payroll - Paid From Account

I recently closed our PPP bank account but had not yet changed the Paid From account for payroll purposes in QBO. So I ran payroll and QBO shows it processing through the old PPP account rather than our main checking account, although the money came out successfully through our main checking account. So, now my problem is that I can't reconcile our bank account because those monies are not coming up in the bank feed to be matched, and I cannot edit the 'paid from' account on a processed/accepted payroll. Can anyone help me troubleshoot and fix this issue?

3 Comments 3
Adrian_A
Moderator

Payroll - Paid From Account

I've got your back to help change the payroll account, caitlin35.

 

We can modify the payroll account by going to the Payroll Settings page. From there, we'll have the option to update the bank account of the processed payroll.

 

 Let me guide you with these steps:

 

  1. From the Gear icon, select Payroll settings.
  2. Under Preferences, click Accounting.
  3. Change the account on the Bank Account field.
  4. Scroll down and click OK.
  5. On the Preferences- Employee Classes page, click OK.
  6. Scroll down and go to the Want to update existing transactions, too? section.
  7. Enter the Starting Date of the processed payroll.
  8. Click Update.
  9. Click OK.

 

Once done, you're good to reconcile the account. I've added this link as your guide in reconciling the transactions: Reconcile an account in QBO.

 

Feel free to mention my name if there's anything that I can help. Keep safe!

caitlin35
Level 2

Payroll - Paid From Account

Thank you, but I don't have an option to change employee classes. 

Here is a screenshot of my options:

 

JessT
Moderator

Payroll - Paid From Account

Hi caitlin!

 

I'd like to add information about the prompt and about changes in the preference.

 

You won't see the option that Adrian said if you didn't use classes on the previous paychecks.

 

Going back to your main goal, if you change something in the Accounting preferences, they can be applied to your historical checks, but the bank account change is the exemption to this. If you can notice in the screenshot, a line says "except the one in the Bank Account section".

 

What you can do to reflect the right bank account on the affected payrolls is to recreate them after changing the bank in the Accounting preferences. You can void and recreate them or delete and recreate them. However, if they were processed via direct deposit, please contact our Payroll Support instead.

 

Let me know if you have other questions regarding the change of bank account. You can also check about reconciliation.

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