I was unable to reply to my original post so I am including my old post and initial response from a QuickBooks member below.
After reconnecting our Bank account in QuickBooks, the system automatically created a duplicate “Opening Balance from Bank” deposit.
One version of this entry is reconciled (the original, correct one), and the other is uncleared, which seems to have been generated when the bank feed reconnected. I verified in the Audit Log that our online banking connection was disabled and reconnected that same day.
The strange part is that this duplicate deposit appears in reports like the Deposit Detail, but it doesn’t appear anywhere in the bank register, even when sorting by date.
Because of this, the bank balance matches our actual bank account, but the QuickBooks posted balance is lower, creating a difference between the two that I have been working to resolve.
We’ve confirmed this duplicate isn’t a real transaction and that it’s a system-generated placeholder entry created by the reconnection, at least I believe so.
Has anyone else experienced this issue after reconnecting a bank feed? Is deleting the unreconciled duplicate “Opening Balance” the correct solution, or has Intuit provided a different fix for this situation?
Thanks in advance for any help or confirmation from others who’ve dealt with this.
Response from QuickBooks:
"When a bank feed is reconnected, QuickBooks Online (QBO) attempts to re-establish the link between your bank account and the account register, which can lead to the issue you're experiencing. Collinm.
During this process, QBO automatically downloads your recent transactions to ensure your records are up to date. This action may create duplicate entries, like Opening Balance from Bank. If there is a transaction like the opening balance in the initial connection, the system may retrieve it again during reconnection and mistakenly treat is as a new one.
Since this transaction isn't showing in your bank register, you can drill down your transactions through the reports by clicking on the duplicate. This will take you to the actual transaction details, where you can verify whether they are indeed duplicates and confirm if they need to be deleted. You can delete if the transaction isn't necessary."
New Question:
Thank you for clarifying this — that makes sense. I was able to locate and confirm the duplicate “Opening Balance from Bank” entry linked to an inactive account. When I tried deleting it, QuickBooks gave me the message saying it’s tied to an inactive account.
I reactivated that old account and successfully deleted the duplicate entry. I’ve already confirmed that nothing was deleted or transferred incorrectly — all real transactions are still intact. However, the posted and bank balances on my dashboard still haven’t updated yet. Can you confirm how long it typically takes for QuickBooks to refresh those balances after a deletion like this?
