Problems transferring money to and from Envelopes

I should have known this would happen....

QuickBooks Online sent me a notice in October saying that QuickBooks Checking would no longer pay interest unless I moved money into an Envelope.  So I moved most of my funds into an Envelope.

It's been nothing but unresolvable problems since doing so.

1. I cannot seem to transfer money from my linked external checking account directly into Envelopes.  I tried doing this, and while the transfer is listed under the QuickBooks Checking ledger, after two weeks, it still says "Pending."

I called my local (external) bank after talking with QBO customer service and they never received a request from QBO.  After becoming frustrated with this, I decided to start moving my Envelopes money back into my external bank.  These transactions never got acknowledged or posted by QBO -- normally I get an email.  

Today I tried a different method: I transferred Envelopes money back into QuickBooks Checking -- this DID get acknowledged (via email) and posted.  Next step will be transferring that money from QuickBooks Checking back to my external bank.  We'll see if that works.  

What's upsetting is that during my hour long phone call a few days ago with a QBO rep, at no time did they instruct me to do this, I had to figure it out myself.  

So I'm assuming that all money going into or out of Envelopes must first pass through the non-interest bearing QuickBooks Checking account first.  

2. In the QuickBooks Checking ledger, interest payments are no longer listed.  I found out you have to click on the name of the Envelope you created to see the interest payment on a separate ledger.  Why does this have to be so confusing?  The QuickBooks Checking account total (balance) should reflect all interest paid on all Envelopes, as the Envelopes are supposed to be partitions of the QuickBooks Checking account.  Evidently, they are treated as separate accounts when it comes to interest, yet the primary QuickBooks Checking account only reflects deposits and withdrawals.  

Every time QBO lures its customers into using a new feature, it seems that their reps haven't been educated  on how to use it, and we are left to figure it out ourselves after hours of non-productive phone calls passed from one department to the next.