Hi there, @emmaleecreative. Thanks for reaching out to us.
I have some troubleshooting steps that you can try to fix the issue.
Let's try connecting your bank account using a sample file. Doing so help identify if the issue is due to your bank or its servers. Here's how:
- Go to the File▼ drop-down menu.
- Select the New Company option.
- Type in a name for the dummy company file and then hit Save.
- Fill in the field boxes in the Create New Company wizard and choose Finish.
- Add the bank account to the Chart of Accounts.
- Set up online banking for the account.
- Click Download transactions.
If the problem persists, the issue could be on the bank’s website. I recommend, check the account information and verify there’s an outage.
Visit the fix online banking article to know more how to resolve issues when using Online Banking in QuickBooks for Mac.
You're welcome to get back to me if you need further assistance while working in QuickBooks. I’m here ready to help and make sure you’re taken care of. Have a wonderful day.
