cancel
Showing results for 
Search instead for 
Did you mean: 
4Front
Level 1

QB Desktop - Enter CC statement credit

Hello,

 I have a new CC account that gave me a $300 welcome bonus (statement credit). In QB Desktop I went to Banking-Enter Credit card charges then in that window changed from Purchase/charge to Refund credit under the correct CC account. Somehow this single transaction shows on my CC account register as both a credit and a charge so the balance remains unchanged. Unfortunately, my 1st call into tech support did not get me any answers. Any advice would be greatly appreciated. Thanks! 

 

 

Solved
Best answer April 07, 2021

Best Answers
BigRedConsulting
Community Champion

QB Desktop - Enter CC statement credit

It sounds like you entered the credit card account in the account field at the bottom of the credit card credit transaction. Doing that creates a debit and a credit to the same account, which cancel each other out.

 

It might be more appropriate to use an account like Bank Fees or similar instead.

View solution in original post

2 Comments 2
BigRedConsulting
Community Champion

QB Desktop - Enter CC statement credit

It sounds like you entered the credit card account in the account field at the bottom of the credit card credit transaction. Doing that creates a debit and a credit to the same account, which cancel each other out.

 

It might be more appropriate to use an account like Bank Fees or similar instead.

View solution in original post

4Front
Level 1

QB Desktop - Enter CC statement credit

Thank you BigRedConsulting! I changed the account field to Bank Services Charges (expense) and it corrected my issue. I appreciate you taking the time to respond. 

Need to get in touch?

Contact us
Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up