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vas
Community Contributor *

Qb for mac 2019. Crashing on transition page

Every time I click on transaction tab my newly installed qb Mac 2019 crashes. 

I don’t know what is going on , but if anyone is experiencing same issue or have any advice I would appreciate to share. 

Solved
Best answer 04-26-2019

Accepted Solutions
QuickBooks Team

Re: Qb for mac 2019. Crashing on transition page

Hello there, @vas.

 

Let's uninstall and reinstall your QuickBooks for Mac.

 

There are some functions in QuickBooks that are damaged and need to be fixed through uninstalling and reinstalling.

 

You may follow these steps in uninstalling QuickBooks for Mac:

  1. Close QuickBooks.
  2. Click on Finder from your desktop.
  3. Click on Go.
  4. Choose Applications.
  5. Select the QuickBooks icon and drag it to the Trash.

Note that you may need to remove your QuickBooks PLIST files to revert all preferences to its default settings.

 

You may read these articles for more details:

Feel free to leave a comment below if you have any other concerns. I'll be happy to help.

View solution in original post

3 Comments
QuickBooks Team

Re: Qb for mac 2019. Crashing on transition page

Hello there, @vas.

 

Let's uninstall and reinstall your QuickBooks for Mac.

 

There are some functions in QuickBooks that are damaged and need to be fixed through uninstalling and reinstalling.

 

You may follow these steps in uninstalling QuickBooks for Mac:

  1. Close QuickBooks.
  2. Click on Finder from your desktop.
  3. Click on Go.
  4. Choose Applications.
  5. Select the QuickBooks icon and drag it to the Trash.

Note that you may need to remove your QuickBooks PLIST files to revert all preferences to its default settings.

 

You may read these articles for more details:

Feel free to leave a comment below if you have any other concerns. I'll be happy to help.

View solution in original post

vas
Community Contributor *

Re: Qb for mac 2019. Crashing on transition page

Hello @Alessandra_B ,

 

Yes , clean uninstall and reinstall helped. Thank you!  I also had issue with QB not reading all uploaded transactions.

So I have started new company to test new QB and now everything is being imported too. I am just going to try to find the way to transfer my costumers list into new company and will start using new company for my bookkeeping.

QuickBooks Team

Re: Qb for mac 2019. Crashing on transition page

You can export the customer list from your old file and import them to the new company file, vas.

 

To Export:

  1. Go to File.
  2. Click Utilities. Then, click Export.
  3. Follow the prompts that will guide you through the rest of the process.

To import:

  1. Go to File.
  2. Click Utilities. Then, click Import.
  3. Follow the prompts that will guide you through the rest of the process.

This article is also a good reference: Import/export overview.

 

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