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vas
Level 2

Qb for mac 2019. Crashing on transition page

Every time I click on transaction tab my newly installed qb Mac 2019 crashes. 

I don’t know what is going on , but if anyone is experiencing same issue or have any advice I would appreciate to share. 

Solved
Best answer April 26, 2019

Best Answers
Alessandra_B
QuickBooks Team

Qb for mac 2019. Crashing on transition page

Hello there, @vas.

 

Let's uninstall and reinstall your QuickBooks for Mac.

 

There are some functions in QuickBooks that are damaged and need to be fixed through uninstalling and reinstalling.

 

You may follow these steps in uninstalling QuickBooks for Mac:

  1. Close QuickBooks.
  2. Click on Finder from your desktop.
  3. Click on Go.
  4. Choose Applications.
  5. Select the QuickBooks icon and drag it to the Trash.

Note that you may need to remove your QuickBooks PLIST files to revert all preferences to its default settings.

 

You may read these articles for more details:

Feel free to leave a comment below if you have any other concerns. I'll be happy to help.

View solution in original post

5 Comments
Alessandra_B
QuickBooks Team

Qb for mac 2019. Crashing on transition page

Hello there, @vas.

 

Let's uninstall and reinstall your QuickBooks for Mac.

 

There are some functions in QuickBooks that are damaged and need to be fixed through uninstalling and reinstalling.

 

You may follow these steps in uninstalling QuickBooks for Mac:

  1. Close QuickBooks.
  2. Click on Finder from your desktop.
  3. Click on Go.
  4. Choose Applications.
  5. Select the QuickBooks icon and drag it to the Trash.

Note that you may need to remove your QuickBooks PLIST files to revert all preferences to its default settings.

 

You may read these articles for more details:

Feel free to leave a comment below if you have any other concerns. I'll be happy to help.

View solution in original post

vas
Level 2

Qb for mac 2019. Crashing on transition page

Hello @Alessandra_B ,

 

Yes , clean uninstall and reinstall helped. Thank you!  I also had issue with QB not reading all uploaded transactions.

So I have started new company to test new QB and now everything is being imported too. I am just going to try to find the way to transfer my costumers list into new company and will start using new company for my bookkeeping.

ShiellaGraceA
QuickBooks Team

Qb for mac 2019. Crashing on transition page

You can export the customer list from your old file and import them to the new company file, vas.

 

To Export:

  1. Go to File.
  2. Click Utilities. Then, click Export.
  3. Follow the prompts that will guide you through the rest of the process.

To import:

  1. Go to File.
  2. Click Utilities. Then, click Import.
  3. Follow the prompts that will guide you through the rest of the process.

This article is also a good reference: Import/export overview.

 

You are welcome to visit us anytime if you have questions. The Community is always here to help.

bigmann
Level 1

Qb for mac 2019. Crashing on transition page

I uninstalled and reinstalled and still get same error message 

Kendra H
QuickBooks Team

Qb for mac 2019. Crashing on transition page

Good Afternoon, @bigmann

 

I'm happy to help with getting you signed back into your QuickBooks Desktop account. 

 

After reviewing this thread, the information that my colleague @Alessandra_B provided is correct. 

 

Since uninstalling and reinstalling the application on your computer didn't work, I'm going to provide steps below on how to rebuild your data file. 

 

Procedure To Rebuild Your Data File:

 

1. Open QuickBooks and then select the File option. 

2. Choose Utilities and then click on Rebuild Data

3. If there's a popup warning displaying to back up the file, pick OK

4. The application will then say Rebuild Has Completed, choose OK

5. Then run Verify Data to check the remaining data damage. 

 

Note:

  • If the application displays "QuickBooks is not responding" message, move the mouse indicator and wait for the data rebuild process to complete. 
  • If the verify operation fails, attempt to repeat the process until the application verifies the file. 

 

That's all there is to it! Running the Verify and Rebuild on your company file helps correct any data damage that may exist. Now that you have followed these steps, you'll be back to business as usual. Let me know if there is anything else that I can do. Have a great week. 

 

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