QB needs to stop blaming chase

Hi @joe blow ,

Thank you for posting here in the Community about your bank account. I'm here to help you fix the error message so you can sync your Chase account in QuickBooks Desktop.

There are additional troubleshooting steps you can perform to isolate and fix the issue. Before you start, please secure a backup copy of your company file.

This way, you'll be able to restore it anytime you want to undo the process. Once done, I recommend you proceed with disabling your account from bank feeds.

After disconnecting, set up the account again for bank feeds. Please note Chase requires you to authenticate and may open an external browser. After you sign in, return to QuickBooks. 

Here's how:

1. Go to Banking and select Bank Feeds, then select Set Up Bank Feed for an Account.
2. Enter the account name and select Next.
   Note: Use the updated account name shown in the Account reconnection required list and return here to complete Step 4.
3. You’ll see the My Company sign in page. Sign in using your Intuit Account user ID.
4. Enter your online banking account info, then select Connect. QuickBooks will connect to the bank’s server.
5. Select the account(s) you want to connect to QuickBooks, then select Connect.
6. Select Close.

Let me know if you've already performed these steps or gotten the same error. We'll check for other troubleshooting to get you back on track.

The Desktop version allows users to import transactions via Web Connect. I've attached an article you can use as a reference on how you can bring over data using this method: Download bank feed transactions in QuickBooks Desktop.

Drop me a comment if you need more assistance resolving the bank error in QuickBooks. The Community is available 24/7. Take care.

Thanks for your cookie cutter reply. 

You might be surprised but not only do I know how to turn my computer on, I am also aware of how to use your buggy app. So rather than post bot replies maybe you should actually read what I wrote and send this up to the actual programmers that make the patches that is needed to resolve this.  

PS: your "tech" support has screen shots of the fault case number 1588533176

still not fixed. 

Thank you for getting back and sharing your experience with us, @joe blow .

I can see the urgency to get this bank connection issue resolved. Please know that someone is already reviewing your cases and reaching out to you shortly to help get your bank connection running smoothly.

If you have any other questions about QuickBooks, don't hesitate to post again here in the Community. The Community team and I are always here to help.

I  changed browser and it went through.