Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Connect with and learn from others in the QuickBooks Community.
Join nowWhen processing payroll QB creates a new 'Business Checking" to pull my payroll run, instead of using the selected correct operating account. I've mapped the payroll and selected the correct checking account in the pay drop down box but it still falls back to the generic Business Checking, then transactions don't match in the Bank Transactions.
Hi there, @dg-raydiance.
Let me help you pull up your payroll run into the correct bank account.
We should first change the bank account with the payroll service before changing it to your preferences.
Here's how:
Ideally, if you follow this setup QuickBooks will automatically update where you get the money. You can read this article for detailed steps: Change your payroll bank account.
Since this isn't the case, I recommend contacting QuickBooks Online (QBO) Payroll support so they can help you utilize the correct bank account.
If you want to learn how to run, print, and customize payroll reports in QuickBooks Online Payroll, you can read this article: Run payroll reports.
Leave a comment below for additional payroll-related concerns. I'll be willing to help. Keep safe and have a good one.
I've done this and it still continues to create the generic Business Checking. I've checked all mapped accounts and settings that they are set to my operating business checking.
Hello, dg.
We appreciate all the effort you have put into resolving the issues you are experiencing. However, since the problem persists, we would like to suggest that you contact our Payroll Support Team. They will be able to review your payroll accounts and investigate the matter further.
To reach them, follow the steps below:
To know their available support hours, please refer to this article.: Contact Payroll Support.
Additionally, I'll be sharing these links that will guide you in other ways on how to pay your employees in QuickBooks:
I'm here to help with any payroll or other tasks related to QuickBooks. Just let me know what you need and I'll be happy to assist you.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.