Limited time. 50% OFF QuickBooks for 3 months.
Buy now & saveAs noted in my subject line, QB Online Write Check feature has been auto-selecting an INACTIVE/DELETED category for about six months now. This is a DAILY check that I write and the expense account is different every day. I spent over an HOUR this morning with my "Priority Circle" help chat that got NOWHERE. The guy spent most of the hour asking me ridiculous questions and then when I let him view my screen and showed him three times me writing a check and the account that was auto-filling, he left me hanging for so long that I finally gave up after 67 minutes. Anyone know how to fix this??
Solved! Go to Solution.
Your input is important, and I appreciate you taking the time to reach out here in the Community space, @JulieT711. I'm here to offer a solution to address the auto-selection of inactive categories when entering a check in QuickBooks Online (QBO).
Before, you'll want to check and verify the Vendor's Profile to see if there's a default expense category associated with your vendors. These are the steps:
You can check the image below for visual reference.
Once verified, head over to the Account and settings, and then make sure to disable Pre-fill with previously entered content. Here's how:
See the photo below for reference.
Additionally, you can check out this article to help you managing vendor bills and payments in QBO: Enter and manage bills and bill payments in QuickBooks Online.
I'm always ready to respond and lend assistance in addressing your QuickBooks-related inquiries. You can communicate with me in the comment section so we can team up again and resolve obstacles you encounter in the program. Stay safe.
Your input is important, and I appreciate you taking the time to reach out here in the Community space, @JulieT711. I'm here to offer a solution to address the auto-selection of inactive categories when entering a check in QuickBooks Online (QBO).
Before, you'll want to check and verify the Vendor's Profile to see if there's a default expense category associated with your vendors. These are the steps:
You can check the image below for visual reference.
Once verified, head over to the Account and settings, and then make sure to disable Pre-fill with previously entered content. Here's how:
See the photo below for reference.
Additionally, you can check out this article to help you managing vendor bills and payments in QBO: Enter and manage bills and bill payments in QuickBooks Online.
I'm always ready to respond and lend assistance in addressing your QuickBooks-related inquiries. You can communicate with me in the comment section so we can team up again and resolve obstacles you encounter in the program. Stay safe.
THANK YOU SO MUCH!!! This worked! It was in the Vendor/Edit/Default Category!! I've never seen that and the person at the help desk obviously didn't know either. Thanks again. Much appreciated!!
On behalf of my colleague, you're most welcome, Julie. Thank you for responding in this thread.
I’m pleased to hear that the steps provided by my colleague, Kurt_M, has assisted you in addressing your issues regarding the auto-selection of inactive categories while processing a check in QuickBooks Online (QBO).
We appreciate your effort in letting us know about this. Please let me know if you have any QBO-related queries, and I'll get back to you as soon as possible. Have a great day ahead!
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.
For more information visit our Security Center or to report suspicious websites you can contact us here