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JulieT711
Level 1

QB Online: "Write Check" feature is auto-selecting an INACTIVE/DELETED category as the expense

As noted in my subject line, QB Online Write Check feature has been auto-selecting an INACTIVE/DELETED category for about six months now. This is a DAILY check that I write and the expense account is different every day. I spent over an HOUR this morning with my "Priority Circle" help chat that got NOWHERE. The guy spent most of the hour asking me ridiculous questions and then when I let him view my screen and showed him three times me writing a check and the account that was auto-filling, he left me hanging for so long that I finally gave up after 67 minutes. Anyone know how to fix this?? This is not in Banking Transactions feed (that is already set as off for auto-categorize). It's in Write Check.

Solved
Best answer January 21, 2025

Best Answers
Kurt_M
QuickBooks Team

QB Online: "Write Check" feature is auto-selecting an INACTIVE/DELETED category as the expense

Your input is important, and I appreciate you taking the time to reach out here in the Community space, @JulieT711. I'm here to offer a solution to address the auto-selection of inactive categories when entering a check in QuickBooks Online (QBO).

 

Before, you'll want to check and verify the Vendor's Profile to see if there's a default expense category associated with your vendors. These are the steps:

 

  1. Access your QuickBooks Online company.
  2. On the left navigational bar, click the Expenses tab and select Vendors.
  3. Click on a vendor and then select Edit.
  4. Scroll down to the Accounting field and ensure there's no expense category.
  5. Once done, click the Save button.

 

You can check the image below for visual reference.

 

image (9).png

 

Once verified, head over to the Account and settings, and then make sure to disable Pre-fill with previously entered content. Here's how:

 

  1. Access your QuickBooks Online company.
  2. On the top right corner, click the Gear icon and select Account and settings.
  3. Go to the Advance tab and then head over to the Automation section.
  4. Click the Pencil icon and toggle the Slider icon beside Pre-fill previously entered content.
  5. Once done, click Save and then Done.

 

See the photo below for reference.

image (8).png

 

Additionally, you can check out this article to help you managing vendor bills and payments in QBO: Enter and manage bills and bill payments in QuickBooks Online.

 

I'm always ready to respond and lend assistance in addressing your QuickBooks-related inquiries. You can communicate with me in the comment section so we can team up again and resolve obstacles you encounter in the program. Stay safe. 

View solution in original post

3 Comments 3
Kurt_M
QuickBooks Team

QB Online: "Write Check" feature is auto-selecting an INACTIVE/DELETED category as the expense

Your input is important, and I appreciate you taking the time to reach out here in the Community space, @JulieT711. I'm here to offer a solution to address the auto-selection of inactive categories when entering a check in QuickBooks Online (QBO).

 

Before, you'll want to check and verify the Vendor's Profile to see if there's a default expense category associated with your vendors. These are the steps:

 

  1. Access your QuickBooks Online company.
  2. On the left navigational bar, click the Expenses tab and select Vendors.
  3. Click on a vendor and then select Edit.
  4. Scroll down to the Accounting field and ensure there's no expense category.
  5. Once done, click the Save button.

 

You can check the image below for visual reference.

 

image (9).png

 

Once verified, head over to the Account and settings, and then make sure to disable Pre-fill with previously entered content. Here's how:

 

  1. Access your QuickBooks Online company.
  2. On the top right corner, click the Gear icon and select Account and settings.
  3. Go to the Advance tab and then head over to the Automation section.
  4. Click the Pencil icon and toggle the Slider icon beside Pre-fill previously entered content.
  5. Once done, click Save and then Done.

 

See the photo below for reference.

image (8).png

 

Additionally, you can check out this article to help you managing vendor bills and payments in QBO: Enter and manage bills and bill payments in QuickBooks Online.

 

I'm always ready to respond and lend assistance in addressing your QuickBooks-related inquiries. You can communicate with me in the comment section so we can team up again and resolve obstacles you encounter in the program. Stay safe. 

JulieT711
Level 1

QB Online: "Write Check" feature is auto-selecting an INACTIVE/DELETED category as the expense

THANK YOU SO MUCH!!! This worked! It was in the Vendor/Edit/Default Category!! I've never seen that and the person at the help desk obviously didn't know either. Thanks again. Much appreciated!!

Jessavell_A
QuickBooks Team

QB Online: "Write Check" feature is auto-selecting an INACTIVE/DELETED category as the expense

On behalf of my colleague, you're most welcome, Julie. Thank you for responding in this thread.
 

I’m pleased to hear that the steps provided by my colleague, Kurt_M, has assisted you in addressing your issues regarding the auto-selection of inactive categories while processing a check in QuickBooks Online (QBO).
 
We appreciate your effort in letting us know about this. Please let me know if you have any QBO-related queries, and I'll get back to you as soon as possible. Have a great day ahead! 

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