QB Pro 2018 stops responding for 90+ seconds on first bank feed click

Hi there, @murphywolfe.

Let me help you get this sorted out to keep your QuickBooks running and so you can get back to your business. 

Here are some possible causes QuickBooks stop responding:

• Your company name is too long.
• Damaged or missing QBWUSER.INI file.
• Corruption on your hard drive.
• Damaged program files or QuickBooks Desktop installation.
• Damaged Windows operating system

To resolve this, you'll need to process troubleshooting steps by using the Refresher TooL. This will ends QuickBooks processes running in the background and also performs mini repair on your QuickBooks Desktop. 

Here's how:

1. Close all QuickBooks Desktop versions.
2. Download the QuickBooks Refresher Tool.
3. Save the file on your desktop.
4. Run the QBRefresher tool.
5. Re-open QuickBooks Desktop.

If you're still experiencing the same issue, please check this article for the next solutions: Solutions for when QuickBooks stops working.

If you need further assistance with the steps from our live support, I recommend contacting our QuickBooks Desktop Support Team. They have the tools to do a remote session and walk you through the steps.

Here's how you can contact our live support:

1. Follow the Official Intuit Contact link.
2. Select your QuickBooks product.
3. Select an issue type from the menu below, you need only to select two options for the contact information to appear.
4. Click Start a message at the bottom.

That should do it! Please know that I'm just a post away if you have any other questions about QuickBooks. Have a good one. 

Thanks for the suggestion bu just to be clear about the situation, Quickbooks does not stop working, it just takes a short 90 second pause while it goes off and does something triggered by opening the Bank Feeds Center (lots of ways to do this).  

On the one suggestion about Company Name being too long.  Is the Company Name shown on the My Company dialog or the the QB File name the potential problem?

As to the other possibilities I have tried this on multiple Windows 10 computers with the same result. 

I did try shortening the file name to no effect.  In looking at the Task Manager I found that at the moment I clicked on Bank Feeds the Windows Local Security Authority Process shot to 15% CPU usage.  The process returned to 0% CPU as soon as the Feed window popped up.  I'm guessing some relationship?

Thanks for the detailed information, Murphy.

When opening the Bank Feed Center, it is normal that the CPU usage would increase. This is because QuickBooks is accessing the internet to get the data from your bank. 

In relation to accessing internet, we'd recommend making Internet Explorer (IE) as your default browser. You can also refer to this article for more information: Verify and Troubleshoot QuickBooks Desktop and Internet Explorer Settings.

Meanwhile, "Change the file name" troubleshooting steps will only take effect if you have a damaged company file. Network issues can sometimes cause QuickBooks to load than usual. You can check out this article for more information: QuickBooks File Doctor - Fix Your Damaged Company File or Network.

If the same thing happens, I'd recommend reaching out to our QuickBooks Technical Support Team. so they can further investigate this matter. You can follow the steps that JaneRoseB provided to reach them (on the earlier replies).

You can always tap on us if you have more questions.