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Thank you for taking the time to troubleshoot and share a screenshot, interfx. I appreciate your effort.
For matters requiring access to your account details or company data, contact our live support team directly. Since the Community is a public forum, we're unable to access your QuickBooks company for security purposes. Our support team has the tools to assess your situation securely and provide a prompt resolution.
Here's how you can reach them:
- On your Solopreneur account, go to the upper right corner and hit the question mark - ? icon.
- Select the Search tab and click on any articles.
- Choose the Contact Us button.
- Click the Ask about something else tab.
- Key in your concern and hit Continue.
- Choose a way to connect with us:
- Have us call you - Get a call from a support expert.
- Chat with us - Start a conversation with a support expert.
You can also check out their support hours to determine their availability.
Lastly, I'll share an article containing tips on personalizing your QuickBooks Solopreneur account: Edit company settings.
Rest assured, our live representatives will guide you on the next steps. If you have follow-up questions, please leave a comment below.
