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Simplify payday and set payroll to run automatically on QuickBooks. Explore QuickBooks Payroll

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Replying to:
Erika_K
QuickBooks Team

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Thank you for taking the time to troubleshoot and share a screenshot, interfx. I appreciate your effort.

 

For matters requiring access to your account details or company data, contact our live support team directly. Since the Community is a public forum, we're unable to access your QuickBooks company for security purposes. Our support team has the tools to assess your situation securely and provide a prompt resolution.

 

Here's how you can reach them:

 

  1. On your Solopreneur account, go to the upper right corner and hit the question mark - ? icon.
  2. Select the Search tab and click on any articles.

    Screenshot 2025-06-19 214436.png
  3. Choose the Contact Us button.

    Screenshot 2025-06-19 214521.png
  4. Click the Ask about something else tab.
  5. Key in your concern and hit Continue.
  6. Choose a way to connect with us:
    • Have us call you - Get a call from a support expert.
    • Chat with us - Start a conversation with a support expert.

 

You can also check out their support hours to determine their availability.

 

Lastly, I'll share an article containing tips on personalizing your QuickBooks Solopreneur account: Edit company settings.

 

Rest assured, our live representatives will guide you on the next steps. If you have follow-up questions, please leave a comment below.

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