Hi Matt,
I appreciate all the efforts you've exhausted in attempting to resolve this bank feed issue. Let's work together to get this sorted out.
Once you connect your bank or credit card account, QuickBooks Online automatically downloads the latest available transactions. Your financial institution controls how the data are sent into the program.
To isolate the issue, you can sign in to your bank's website. Then, review the bank transactions in your checking account. If the transactions are also wrongly posted, this means there's an issue with your bank. You may need to reach out to them to get this rectified.
However, if the transactions are showing correctly, I'd recommend contacting our Technical Support Team. This way, we'll be able to pull up your account and investigate this issue. Here's how to connect with us:
- Sign in to your QBO company.
- Go to the Help icon.
- Enter "Talk to a human" again in the search bar.
- Enter a brief description of the issue you've encountered.
- Choose I still need a human, then click Contact us.
- Select Get a callback or Send a message to start a conversation.
In the meantime, you may manually import the correct bank transactions. Then, exclude the downloaded transactions.
I also recommend reading these articles to learn how to review your downloaded transactions and reconcile your bank accounts:
Feel welcome to visit the Community again here if you need more help in managing your bank account and transactions. Take care and have a great rest of the day!
