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AndreAllenFT
Level 1

QBO keeps asking to reconnect Chase account. I have reconnected twice, but error will not go away. How can I correct this?

Error message I get is 353
7 Comments 7
Tori B
QuickBooks Team

QBO keeps asking to reconnect Chase account. I have reconnected twice, but error will not go away. How can I correct this?

Hey there, @AndreAllenFT

 

Thanks for reaching out to the Community. 

 

Currently, there's an open investigation for this concern (INV-45651). I recommend contacting our technical support team to be added to the list of affected users. This way, you can receive email updates and be notified when a resolution has been posted. I've included the steps to contact support below. 

 

  1. Sign in to your QuickBooks Online company. 
  2. Click Help (?) at the top right. 
  3. Hit Contact Us to connect with a live support agent. 

Please let me know if you have further questions or concerns. You can always reach out to the Community or me anytime you need a helping hand in getting back to business. Take care! 

 

 

**Say "Thanks" by clicking the thumb icon in a post

**Mark the post that answers your question by clicking on "Accept as solution" 

 

 

prompt1
Level 1

QBO keeps asking to reconnect Chase account. I have reconnected twice, but error will not go away. How can I correct this?

same no one can help 

Fiat Lux - ASIA
Level 15

QBO keeps asking to reconnect Chase account. I have reconnected twice, but error will not go away. How can I correct this?

@prompt1 

Try opening your QBO account on any private/incognito browser.

Rasa-LilaM
QuickBooks Team

QBO keeps asking to reconnect Chase account. I have reconnected twice, but error will not go away. How can I correct this?

Thank you for turning to the Community about your online banking concern, prompt1.


I understand how this error hinders you from fetching your latest bank data and getting the online banking feature to work normally. I’m here to help and provide some information about the issue you’re experiencing.


We’ve received reports from users that they’re unable to use the bank feeds smoothly because of Error 353. Our engineers are all hands on deck working toward finding a permanent solution. This way transactions are automatically downloaded into QuickBooks Online (QBO).


I recommend contacting our QBO Care Team to keep you in the loop about the progress of the investigation. One of our specialists will collect personal data to add your company to the list of affected users. You’ll be notified via email once there’s an update about the issue.


To obtain the support information:

 

  1. In your company, navigate your mouse to the Help icon at the top to open the QB Assistant window.
  2. From there, choose the Assistant tab and scroll down to the Type something field to enter the issue. For example, banking Error 353.
  3. Click the Get help from a human link and follow the on-screen steps to complete the process.
  4. This action will take you to a screen that shows a list of support types.
  5. Select Chat for real-time support or Callback to speak with an agent.
  6. Make sure to provide the following number to expedite the process: INV-71993.


If you wish to get the latest bank entries, you can use a CSV file to bring them into your company. Then classify them according to their category types and match them to the ones recorded in QBO.
 

Please know that transactions are automatically downloaded into QBO once the issue is resolved. Thus it can cause duplication. The Exclude feature will help keep your bank records in order. This built-in tool lets you remove duplicate transactions.


You can go over this article for additional resources: What to do if you get a bank error or can't download transactions in QuickBooks Online. It provides solutions on how to find missing downloaded data. You’ll also see the links to common bank feeds errors. Click on the correct code to see the complete details.


You can bookmark our Community banking resource in your browser for future reference. It contains topics that will guide you on how to process deposits, reconcile an account, and handle bank connectivity issues, to name a few.


Those resources will get you on the right track in keeping your bank records in tiptop shape.


Feel free to visit the Community again if you need further assistance performing any bank-related activities. I’ll be around to help and get this taken care of for you, prompt1.
 

danielfirstaxdfw
Level 1

QBO keeps asking to reconnect Chase account. I have reconnected twice, but error will not go away. How can I correct this?

1 year later, still having connection and reauthorisation messages about connecting to Chase more specifically. No relief in site and I have a lot of client accounts I keep having to do this with. My plan is to leave QB as soon as I can.

danielfirstaxdfw
Level 1

QBO keeps asking to reconnect Chase account. I have reconnected twice, but error will not go away. How can I correct this?

Still a problem, Chase bank connection request almost on a daily basis. No matter how many times I "reconnect" or "reauthorise" it keeps disconnecting!!!!!!!!!!!!!!!!!!!!!!!!!!

Archie_B
QuickBooks Team

QBO keeps asking to reconnect Chase account. I have reconnected twice, but error will not go away. How can I correct this?

Hey there, danielfirstaxdfw

 

I understand how difficult and inconvenient it can be when you're having trouble connecting your Chase Bank account to QuickBooks Online.

 

Before we continue, I would appreciate it if you could share any error messages you may have encountered while attempting to connect your Chase Bank account to QuickBooks Online.

 

If you do, you can check out this article to learn how to fix them: What to do if you get a bank error or can't download transactions in QuickBooks Online.

 

Otherwise, if you're experiencing Banking Error 350, you can use this as your guide to resolve it: Fix Error 350 in QuickBooks Online.

As an alternative, you can also manually import transactions into QuickBooks.

 

Feel free to come back to this thread and add some information if you have other banking concerns. I'll be here to help.

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