Hey there, @AndreAllenFT.
Thanks for reaching out to the Community.
Currently, there's an open investigation for this concern (INV-45651). I recommend contacting our technical support team to be added to the list of affected users. This way, you can receive email updates and be notified when a resolution has been posted. I've included the steps to contact support below.
Please let me know if you have further questions or concerns. You can always reach out to the Community or me anytime you need a helping hand in getting back to business. Take care!
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same no one can help
Try opening your QBO account on any private/incognito browser.
Thank you for turning to the Community about your online banking concern, prompt1.
I understand how this error hinders you from fetching your latest bank data and getting the online banking feature to work normally. I’m here to help and provide some information about the issue you’re experiencing.
We’ve received reports from users that they’re unable to use the bank feeds smoothly because of Error 353. Our engineers are all hands on deck working toward finding a permanent solution. This way transactions are automatically downloaded into QuickBooks Online (QBO).
I recommend contacting our QBO Care Team to keep you in the loop about the progress of the investigation. One of our specialists will collect personal data to add your company to the list of affected users. You’ll be notified via email once there’s an update about the issue.
To obtain the support information:
If you wish to get the latest bank entries, you can use a CSV file to bring them into your company. Then classify them according to their category types and match them to the ones recorded in QBO.
Please know that transactions are automatically downloaded into QBO once the issue is resolved. Thus it can cause duplication. The Exclude feature will help keep your bank records in order. This built-in tool lets you remove duplicate transactions.
You can go over this article for additional resources: What to do if you get a bank error or can't download transactions in QuickBooks Online. It provides solutions on how to find missing downloaded data. You’ll also see the links to common bank feeds errors. Click on the correct code to see the complete details.
You can bookmark our Community banking resource in your browser for future reference. It contains topics that will guide you on how to process deposits, reconcile an account, and handle bank connectivity issues, to name a few.
Those resources will get you on the right track in keeping your bank records in tiptop shape.
Feel free to visit the Community again if you need further assistance performing any bank-related activities. I’ll be around to help and get this taken care of for you, prompt1.
1 year later, still having connection and reauthorisation messages about connecting to Chase more specifically. No relief in site and I have a lot of client accounts I keep having to do this with. My plan is to leave QB as soon as I can.
Still a problem, Chase bank connection request almost on a daily basis. No matter how many times I "reconnect" or "reauthorise" it keeps disconnecting!!!!!!!!!!!!!!!!!!!!!!!!!!
Hey there, danielfirstaxdfw
I understand how difficult and inconvenient it can be when you're having trouble connecting your Chase Bank account to QuickBooks Online.
Before we continue, I would appreciate it if you could share any error messages you may have encountered while attempting to connect your Chase Bank account to QuickBooks Online.
If you do, you can check out this article to learn how to fix them: What to do if you get a bank error or can't download transactions in QuickBooks Online.
Otherwise, if you're experiencing Banking Error 350, you can use this as your guide to resolve it: Fix Error 350 in QuickBooks Online.
As an alternative, you can also manually import transactions into QuickBooks.
Feel free to come back to this thread and add some information if you have other banking concerns. I'll be here to help.
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