QBO will not let me undo splits

Additional information: Realized that it still gives me the "Splits won't balance" message even when it says there are no splits registered. This seems to only be happening from the Paypal account and seems to be exacerbated when I try to correct the payee. No matter the rule, QBO seems to try to change the Payee to Paypal, so correcting it to Netflix for example, seems to break the system.

Thank you for the additional information about split transactions, Sjthiele. 

As I use my resources using the information you've mentioned, it turns out that there's an ongoing investigation at the moment (INV-96772). Therefore, I recommend contacting our online team support. This way, they can add you as one of the affected users and may give you some advice or workarounds. 

In addition, you'll be able to get an update via email regarding the status of the said issue. Also, please know that there's no specific timeframe as to when this concern be fixed. 

Kindly follow these to contact them:

1. In your QBO account, select Help (?). 
2. Choose the Search tab.
3. At the bottom of your screen, click Contact Us.  
4. Type your concern. Then click Continue. 
5. You may choose Callback, Appointment, or Chat as your way to connect with us. 
6. Kindly fill out the provided field such as your First name, Last name, Email address, and Phone number. 
7. Depending on what you choose as your way to connect with us, click Callback, Schedule appointment, or Chat. 

You may also want to learn more about the Support hours of QuickBooks. 

After the issue is fixed, you may want to proceed with reconciling your accounts so that they always match your bank and credit card statements. 

If you want to clarify things about your transactions in QuickBooks, please enter it in the comment section so that I can assist you. 

me too, netflix and quickbooks,  

tech support is a joke

Since I had to work through this last year and the issue still isn't fixed, here's what I did.

If it is through Paypal, you can't change the name of WHO is getting paid. That seems to be part of what triggers the split. This may be true on other banking issues, but only know it was related to the Paypal issue. 

So, whatever name it gets assigned to, you'll generally have to leave it. Then categorize it properly and leave a note in the memo that it's actually for netflix or whatever. At least it's categorized correctly, which is the big thing for the end of year. If the payment is for a subcontractor that you need to track payments to them for 1099s, you'll have to ignore/delete the transaction and manually re-add. 

Otherwise, the work around is to ignore all the transactions and upload them via CSV.

All of this is dumb and should have been corrected by Quickbooks already, but sharing my work arounds for those in need.

INV-96772 was closed with no resolution. I just called in and it's been re-opened. This is still a problem and easy to reproduce with paypal feed. In my case, even changing the account causes this ghost split to show up and it cannot be deleted. Even if you add a split, it still will say the amounts don't add up and won't accept it. 

Folks, this is an insane bug to have. It should be a simple thing to reproduce with a paypal feed. I'm certain you have test accounts with all the payment providers to just see this case happen and fix it. It shows a fundamental lack of software development rigor and for a financial company to not jump on this and resolve it is unacceptable. 

I look forward to a fix in the near future. I have a call scheduled back end of october and that should be enough time to have this be addressed. 

I am paying a LOT of money (for me, anyways) to make my life easy. Instead, I'll have to do a LOT of work now to work around this issue in order to file taxes. 

This. is. unacceptable. Do you agree, Quickbooks?